https://legacy.forums.gravityhelp.com/topic/form-submissions-not-received-by-email-only-in-the-admin-entries-section Gravity Support Forums Topic: form submissions not received by email - only in the admin Entries section en-US Tue, 21 Apr 2026 07:25:46 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-submissions-not-received-by-email-only-in-the-admin-entries-section#post-266076 Tue, 21 May 2013 15:20:52 +0000 Rob Harrell 266076@https://legacy.forums.gravityhelp.com/ <p>Handling via priority support. </p> https://legacy.forums.gravityhelp.com/topic/form-submissions-not-received-by-email-only-in-the-admin-entries-section#post-265772 Tue, 21 May 2013 11:34:10 +0000 David Peralty 265772@https://legacy.forums.gravityhelp.com/ <p>Well, as you said, this is a difficult one to troubleshoot because other things are working correctly. My only guess is that the registration e-mails are being marked as spam by the host web server and thus not sent out. The only way to test this would be to use a SMTP plugin to try to make it more reliable and get around this filtering. </p> <p>I wish I could say there was some magic setting in Gravity Forms to fix this, but as you said, most e-mails are working correctly. This means Gravity Forms is likely not the fault, but is sending the e-mail and something along the way is stopping your client from receiving it. </p> https://legacy.forums.gravityhelp.com/topic/form-submissions-not-received-by-email-only-in-the-admin-entries-section#post-264662 Tue, 21 May 2013 03:22:20 +0000 DebC 264662@https://legacy.forums.gravityhelp.com/ <p>Hello,</p> <p>I've used Gravity Forms many times before but this is my first time utilizing the PayPal add-on. I have four different Gravity Forms set up on one website. Client receives submissions fine via email on all forms (contact etc) *except* the Registration form which includes the registration payment being submitted to PayPal. None of the other forms need PayPal. No "special handling" has been done such as your SMTP documentation so all the forms other than the registration form are submitting with PHP mail just fine. </p> <p>The registration forms submissions can be found in the Entries in the administration area but they are not being received by email so all the collected information is not being passed by email and can only be viewed via the admin area. </p> <p>The client has checked her spam folder and the registration form submissions are not in there. </p> <p>She gets notification from PayPal that payment has been received but this email doesn't include all the necessary info she needs to collect.</p> <p>All the form notifications are set up the same and work as they should so I don't understand why the registration form isn't sending the collected info but the rest of the forms are. What do I need to do in order to make the registration forms submissions go to the client?</p> <p>Thank you,<br /> Deb </p>