https://legacy.forums.gravityhelp.com/topic/form-submitted-but-not-received Gravity Support Forums Topic: Form submitted, but not received en-US Thu, 16 Apr 2026 23:03:04 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-submitted-but-not-received#post-47963 Tue, 31 Jan 2012 21:08:55 +0000 jcmilton 47963@https://legacy.forums.gravityhelp.com/ <p>Well, I was wrong. Removing the conditional logic didn't help. I just had 4 people test the form without conditional logic and 2 of the submissions were not received (and consequently they did not receive their automated confirmation email.). I have also since learned that other Gravity Forms I am using are also not being received. </p> <p>Obviously since this is my business I can't have a 50% success rate on my online forms being received. If there is anyone on the Gravity Forms team willing to check out my forms I would appreciate it, otherwise I'll have to find another solution, which I would really rather not do! </p> https://legacy.forums.gravityhelp.com/topic/form-submitted-but-not-received#post-47903 Tue, 31 Jan 2012 07:11:20 +0000 jcmilton 47903@https://legacy.forums.gravityhelp.com/ <p>I continue to have a small number of users who tell me they submitted the form, but I did not receive it. I suspect that it has to do with conditional logic because of the many forms I am using, the "problem" form is the only one that has conditional logic in it. I have disabled the conditional logic on the form and I'm running a test with few of my users. I'll report back with the results. </p> https://legacy.forums.gravityhelp.com/topic/form-submitted-but-not-received#post-37604 Tue, 11 Oct 2011 17:12:03 +0000 Carl Hancock 37604@https://legacy.forums.gravityhelp.com/ <p>I'm not aware of any issue that would cause this to happen and i'm unable to replicate it. So there are no known causes.</p> <p>The only thing I can suggest you ask them is a rundown of the operating system, operating system version, browser and browser version that they are using. Then find out exactly what data they are trying to enter in each field.</p> <p>If you can reliably replicate this issue we would have something to go on. But it's difficult to debug an issue that we can't replicate. </p> https://legacy.forums.gravityhelp.com/topic/form-submitted-but-not-received#post-37351 Sat, 08 Oct 2011 01:09:45 +0000 jcmilton 37351@https://legacy.forums.gravityhelp.com/ <p>I have a large number of people submitting the same form. For 99% of the people it works fine. I receive the form, and they receive a confirmation, just as I designed it in Gravity Forms.</p> <p>However, there is still that 1% who keep trying to submit the same form as everyone else but it doesn't work. They press the submit button but I don't receive the form and they don't receive the confirmation email.</p> <p>What are some possible causes for Gravity Forms to not work for some users? </p> <p>What kind of questions can I ask them to help troubleshoot the issue?</p> <p>Does this happen to anyone else here? </p>