https://legacy.forums.gravityhelp.com/topic/form-title-or-product-field-not-mapping-to-paypal Gravity Support Forums Topic: Form Title or Product Field not mapping to PayPal en-US Sun, 19 Apr 2026 22:12:19 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-title-or-product-field-not-mapping-to-paypal#post-213658 Thu, 18 Apr 2013 00:28:58 +0000 Chris Hajer 213658@https://legacy.forums.gravityhelp.com/ <p>Please open a priority support ticket for this issue if you have not already. We will be able to send you a logging add-on which may help pinpoint the source of this problem. Reference this topic when you open the Priority Support ticket.</p> <p><a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">http://www.gravityhelp.com/priority-support/</a> </p> https://legacy.forums.gravityhelp.com/topic/form-title-or-product-field-not-mapping-to-paypal#post-210447 Mon, 15 Apr 2013 14:10:55 +0000 Tallowood 210447@https://legacy.forums.gravityhelp.com/ <p>Hi there -</p> <p>We're using the PayPal Pro Add-On (v.1.1) on 4 of our GF forms. While payments are processing successfully for all of these forms, the GF Form Title or GF Product Title is not reflected when we view these transactions in PayPal. We therefore have no way of discerning what transaction belongs to what GF form. </p> <p>The email notifications we are receiving from PayPal however, do show the GF Product Title being captured as the Item Name in PayPal. So, PayPal is receiving this data but it's not recorded on the individual transactions. <a href="https://www.evernote.com/shard/s16/sh/5b876ca3-cfdc-4044-a400-b0cdf060f158/5a2dbe644e99cdc93829dddfc6a9a709" rel="nofollow">Here's a screen shot of a PayPal notification email</a> showing the Product Title being captured as Item Name. <a href="http://goo.gl/2J9Tb" rel="nofollow">And here's actual transaction data exported from PayPal</a>, minus the sensitive data. The 'Item Title' column in the transaction data is empty so we don't know what GF form these transactions belong to. </p> <p>Here's the actual form on our website if needed - <a href="https://www.tallowood.org/camp-tallowood-2013-registration/" rel="nofollow">https://www.tallowood.org/camp-tallowood-2013-registration/</a></p> <p>Any ideas as to what is going on? </p>