https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal Gravity Support Forums Topic: Form total wrong and options wrong when passed into PayPal en-US Tue, 07 Apr 2026 10:15:02 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-158237 Fri, 01 Mar 2013 23:03:21 +0000 Chris Hajer 158237@https://legacy.forums.gravityhelp.com/ <p>Thanks for the update. </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-156853 Thu, 28 Feb 2013 11:05:59 +0000 ryanmurray 156853@https://legacy.forums.gravityhelp.com/ <p>Yes it is, thanks. </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-156794 Thu, 28 Feb 2013 09:59:13 +0000 Chris Hajer 156794@https://legacy.forums.gravityhelp.com/ <p>Is this working for you now? </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-156200 Wed, 27 Feb 2013 17:53:28 +0000 ryanmurray 156200@https://legacy.forums.gravityhelp.com/ <p>I've just hidden the quantity fields using CSS and this works fine. </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-155873 Wed, 27 Feb 2013 09:26:14 +0000 Chris Hajer 155873@https://legacy.forums.gravityhelp.com/ <p>That's correct, the hidden quantity fields will not be picked up by PayPal. </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-155024 Tue, 26 Feb 2013 10:28:10 +0000 ryanmurray 155024@https://legacy.forums.gravityhelp.com/ <p>The dropdown menu is actually a product list and quantity fields appear using conditional logic and it's these that act on the additional options. It seems that PayPal doesn't recognise these hidden quantity fields. </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-155001 Tue, 26 Feb 2013 09:58:50 +0000 Chris Hajer 155001@https://legacy.forums.gravityhelp.com/ <p>How are you adding the correct quantity of options to achieve the correct total price?</p> <p>The issue is with your product being a single product (a package of 20 in my example and yours) and the option apply to just one of that product. That's what PayPal is receiving. For the option to work, it needs to be applied to each individual product, so, 20 tea towels, rather than one bundle of 20. You will need to reconfigure the form to make this work when the transaction is sent to PayPal. </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-154894 Tue, 26 Feb 2013 07:06:04 +0000 ryanmurray 154894@https://legacy.forums.gravityhelp.com/ <p>Thanks for your reply. I ordered 20 from the dropdown which came to £73 and then added an extra for £0.15 which came to £76, as it should. When I pass this to PayPal it drops to £73.15 as it only adds one of the extras. Do you know why it's doing this? </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-154654 Tue, 26 Feb 2013 01:11:56 +0000 Chris Hajer 154654@https://legacy.forums.gravityhelp.com/ <p>The options are normally attached to a product, and then each option is multiplied by a quantity to arrive at a total. What happened to me with your form is that I purchased one product (a package of 20 actually) and then one option (£.15 GBP) for a total of £73.15 rather than £76.00. The issue is that the quantity for your product is one, not 20, so the option price is 1x the price, not 20x the price. </p> https://legacy.forums.gravityhelp.com/topic/form-total-wrong-and-options-wrong-when-passed-into-paypal#post-154439 Mon, 25 Feb 2013 19:54:27 +0000 ryanmurray 154439@https://legacy.forums.gravityhelp.com/ <p>Thanks for you reply. I've removed the PayPal sandbox so you should be able to see a total go over now.</p> <p>The total for the main product is correct but I hard coded those into a product dropdown which looks like a quantity dropdown to the user with different prices for each quantity. It's the options which only pass over as one rather than the total. When I used an option field with 3 checkboxes, it didn't update the total at the bottom of the form for some reason? </p>