https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171 Gravity Support Forums Topic: Forms inactive after update to 1.7.1 en-US Mon, 20 Apr 2026 01:13:30 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-270739 Thu, 23 May 2013 10:30:40 +0000 Rob Harrell 270739@https://legacy.forums.gravityhelp.com/ <p>Yes, and we are still waiting for someone to send us a WP Admin login and FTP Access to troubleshoot, but no one has. Scott, I've asked that you do so in your new forum post you created. </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-268976 Wed, 22 May 2013 21:06:45 +0000 Scott 268976@https://legacy.forums.gravityhelp.com/ <p>Sure, although it's the exact problem as the thread was started as :-) </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-268724 Wed, 22 May 2013 17:09:18 +0000 David Peralty 268724@https://legacy.forums.gravityhelp.com/ <p>Scott, this thread has gotten so unwieldy. Can you create a new thread, explaining your issue and what you've tried so far, so we can better support your needs? </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-268711 Wed, 22 May 2013 16:57:56 +0000 Scott 268711@https://legacy.forums.gravityhelp.com/ <p>Just a FYI - I tried it with 1.7.4 and get the same thing. </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-252507 Tue, 14 May 2013 07:40:46 +0000 Scott 252507@https://legacy.forums.gravityhelp.com/ <p>I don't have caching on the site that I'm experiencing the issue so I think it's more than just a caching issue. </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-251078 Mon, 13 May 2013 14:49:12 +0000 Anonymous 251078@https://legacy.forums.gravityhelp.com/ <p>UPDATE: I think I've figured it out... or at least how to fix. It must be that a change in GF 1.7 is not compatible with something cached from previous versions. I went to /wp-content/cache/supercache and deleted the "spudpickles.com" folder, and did the same in /wp-content/cache/blogs. This forces a full re-fresh of the site's cache, because that's all the files for the cache. Once I did that and reloaded the pages in an incognito (Chrome) window, to ensure I was not logged-in, they loaded up fine. I also check the source and at the very bottom WP Super Cache puts some text to let you know if the page is cached or not. It was cached, so it had rebuilt the cache for that page, but now the form was showing up just fine.</p> <p>There was no cache folder(s) for the imagesbeauty.com.au site, so I just re-activated caching on it, and the form on the home page is working fine there as well. Not sure if this is the same problem everyone else on this thread is having, but it sounds similar. So for people like Wilco who originally started this thread, I'd say try deleting everything inside the wp-content/cache/supercache and /blogs folders. See if that fixes it. It did for me! </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-250999 Mon, 13 May 2013 14:21:44 +0000 Anonymous 250999@https://legacy.forums.gravityhelp.com/ <p>I'm seeing the original issue posted here as well, on Multisite with WP Super Cache enabled. See here: <a href="http://spudpickles.com/submit-a-ghost-story/" rel="nofollow">http://spudpickles.com/submit-a-ghost-story/</a> but if I login (thereby serving the non-cached version) or if I turn off WP Super Cache for that individual site, then it displays just fine. The same happens on other sites in the network, such as this one: <a href="http://imagesbeauty.com.au/" rel="nofollow">http://imagesbeauty.com.au/</a> (scroll down a little ways on the home page--currently caching is disabled on this site, so you should see the form just fine).</p> <p>I contacted GF priority support, but he merely said to check with the WP Super Cache people. However, now that I've seen this thread, it seems the problem was introduced with the GF 1.7 update. These were working just fine before.</p> <p>The crazy part of all this is that other sites on the same Multisite load their forms just fine: <a href="http://coolkidschairs.com/contact/" rel="nofollow">http://coolkidschairs.com/contact/</a> </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-242596 Wed, 08 May 2013 07:40:29 +0000 Scott 242596@https://legacy.forums.gravityhelp.com/ <p>Same here - will email </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-241504 Tue, 07 May 2013 14:51:19 +0000 tburton1004 241504@https://legacy.forums.gravityhelp.com/ <p>Okay, I will get this information to you ASAP, thank you for your assistance. </p> https://legacy.forums.gravityhelp.com/topic/forms-inactive-after-update-to-171#post-241481 Tue, 07 May 2013 14:16:56 +0000 David Peralty 241481@https://legacy.forums.gravityhelp.com/ <p>Okay, at this point, one of our developers will have to take a look. Can you send me both WordPress Admin login details and FTP access details to <a href="mailto:peralty@rocketgenius.com">peralty@rocketgenius.com</a> with a link to this forum thread please? </p>