https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails Gravity Support Forums Topic: Forms not saving entries and sending blank notifications e-mails en-US Tue, 21 Apr 2026 03:30:45 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails#post-70489 Fri, 10 Aug 2012 06:19:26 +0000 Chris Hajer 70489@https://legacy.forums.gravityhelp.com/ <p>Thank you for the update. </p> https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails#post-70459 Fri, 10 Aug 2012 03:04:10 +0000 post@smart-media.no 70459@https://legacy.forums.gravityhelp.com/ <p>- I have checked and deactivate the plugin one by one in a local setup. I found the issue in WP-Event plugin. (<a href="http://wordpress.org/extend/plugins/wp-events/" rel="nofollow">http://wordpress.org/extend/plugins/wp-events/</a>)<br /> - After deactivating the wp-event plugin the Gravity Gorm is working fine.<br /> - I also changed the language into English in the wp-config.php(WPLANG) and activated the wp-event plugin. The Gravity Form plugin is then working fine.<br /> - I checked the wp-event plugin and there is no Norwegian language po and mo files. I think this cause the issue in the wp-event plugin.</p> <p>I removed the WP-Event plugin from the site, so consider this case as closed. </p> https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails#post-70124 Wed, 08 Aug 2012 09:59:04 +0000 Chris Hajer 70124@https://legacy.forums.gravityhelp.com/ <p>Can I have a WordPress administrator login for the cloned site where this occurs? Hopefully somewhere I can break things and not worry about this being a production site. I will also need access to a control panel or something like phpMyAdmin. Please email those details to <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a> - thank you.</p> <p>It's a strange issue and I am curious what is causing it. </p> https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails#post-70122 Wed, 08 Aug 2012 09:52:37 +0000 post@smart-media.no 70122@https://legacy.forums.gravityhelp.com/ <p>I've now tried the following:</p> <p>1. Deleted the Gravity Forms plugin<br /> 2. Made sure that all the tables regarding the plugin got deleted in the database.<br /> 3. Installed the latest version of Gravityform<br /> 4. Created a new test form<br /> 5. The same errors occours:</p> <p>WordPress database error: [Column count doesn't match value count at row 1]<br /> II-N-S-E-R-T I-N-T-O <code>wp_rg_lead_detail</code> (<code>lead_id</code>,<code>form_id</code>,<code>field_number</code>,<code>value</code>) VALUES (2,1,1,000000,'test')</p> <p>WordPress database error: [Column count doesn't match value count at row 1]<br /> I-N-S-E-R-T I-N-T-O <code>wp_rg_lead_detail</code> (<code>lead_id</code>,<code>form_id</code>,<code>field_number</code>,<code>value</code>) VALUES (2,1,2,000000,'test')</p> <p>WordPress database error: [Column count doesn't match value count at row 1]<br /> I-N-S-E-R-T I-N-T-O <code>wp_rg_lead_detail</code> (<code>lead_id</code>,<code>form_id</code>,<code>field_number</code>,<code>value</code>) VALUES (2,1,3,000000,'Tredje valg')</p> <p>The wp_rg_led_detail only got only 4 columns and the form is trying to insert 5 fields.</p> <p>id<br /> lead_id<br /> meta_key<br /> meta_value</p> <p>I used manageWP to clone the site to a new server, but the database user is the same, and the database migrated to the new url.</p> <p>Thanks, </p> https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails#post-69640 Mon, 06 Aug 2012 09:31:28 +0000 Chris Hajer 69640@https://legacy.forums.gravityhelp.com/ <p>Is the cloned site using the same database and database user? I can't imagine where the insert with the wrong number of parameters is coming from. The id is missing. Maybe it's related to a security function on the server, something like mod_security or suhosin patch for PHP?</p> <p>Does this happen for all forms on the server where the problem exists?</p> <p>Can you create a new form with just a field or two and see if it inserts properly? Maybe it's a problem with just the one form?</p> <p>This is certainly a strange issue that I have not seen before. </p> https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails#post-69627 Mon, 06 Aug 2012 03:13:59 +0000 post@smart-media.no 69627@https://legacy.forums.gravityhelp.com/ <p>I use the following versions:<br /> PHP Versjon 5.3.13<br /> MySQL Versjon 5.0.95<br /> WordPress Versjon 3.4.1<br /> Gravity Forms Versjon 1.6.5.1 </p> <p>I'm not using another plugin related to Gravity Forms.</p> <p>I've tried the following:<br /> Reinstalled the Gravity Forms plugin and deleted all entries in the database. Same errors still occurs.<br /> I've cloned the installation to another site and the Gravity Forms works great with all plugins enabeled.</p> <p>Do you need som more information from me regarding the site?</p> <p>Thanks,<br /> Erlend </p> https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails#post-69605 Sun, 05 Aug 2012 23:37:07 +0000 Chris Hajer 69605@https://legacy.forums.gravityhelp.com/ <p>Somehow, four values are trying to be inserted into a table with five columns. That won't work. The lead_detail table (in the most current Gravity Forms any way) has five columns. Are you using another plugin related to Gravity Forms that is modifying the data that is being inserted, or are you inserting leads into the database directly with some custom code?</p> <p>What version of Gravity Forms are you using?</p> <p>This is not a common error, and may be something specific to your installation. We're going to need more information to help you out. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/forms-not-saving-entries-and-sending-blank-notifications-e-mails#post-69294 Fri, 03 Aug 2012 10:42:01 +0000 post@smart-media.no 69294@https://legacy.forums.gravityhelp.com/ <p>Hi!<br /> I have some problems with my Gravity Forms not saving the submitted entries. I've searched the Supportforum for similar issues but none of the suggested fixes seems to help. I've tried to reinstall the plugin, but the problem persist. With wp_debug activated I get the following errors: </p> <p>WordPress database error: [Column count doesn't match value count at row 1]<br /> INSERT INTO <code>wp_rg_lead_detail</code> (<code>lead_id</code>,<code>form_id</code>,<code>field_number</code>,<code>value</code>) VALUES (1,1,1,000000,'testining')</p> <p>WordPress database error: [Column count doesn't match value count at row 1]<br /> INSERT INTO <code>wp_rg_lead_detail</code> (<code>lead_id</code>,<code>form_id</code>,<code>field_number</code>,<code>value</code>) VALUES (1,1,2,000000,'testing')</p> <p>Anyone have an idea how to fix this?</p> <p>Thanks,<br /> Erlend </p>