https://legacy.forums.gravityhelp.com/topic/got-to-say-the-support-is-a-little-disappointing Gravity Support Forums Topic: Got to say the support is a little disappointing! en-US Mon, 20 Apr 2026 07:15:05 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/got-to-say-the-support-is-a-little-disappointing#post-63514 Mon, 25 Jun 2012 09:11:23 +0000 David Peralty 63514@https://legacy.forums.gravityhelp.com/ <p>I'm happy we were able to sort that out for you. All my best. </p> https://legacy.forums.gravityhelp.com/topic/got-to-say-the-support-is-a-little-disappointing#post-63511 Mon, 25 Jun 2012 08:41:47 +0000 vaughnk 63511@https://legacy.forums.gravityhelp.com/ <p>Great support - appreciate the efforts of the guys. Keep up the good work ! </p> https://legacy.forums.gravityhelp.com/topic/got-to-say-the-support-is-a-little-disappointing#post-63239 Thu, 21 Jun 2012 20:11:28 +0000 David Peralty 63239@https://legacy.forums.gravityhelp.com/ <p>I'm sorry you aren't happy. I found out after the fact that you can't mix fields and text the way I thought you could for the e-mail to field. I am going to spend this evening working on a solution for you. </p> <p>I would like to say that no one slips through the cracks, but with over 300 support requests a day, we do the best we can. </p> https://legacy.forums.gravityhelp.com/topic/got-to-say-the-support-is-a-little-disappointing#post-63234 Thu, 21 Jun 2012 19:24:56 +0000 vaughnk 63234@https://legacy.forums.gravityhelp.com/ <p>With glowing reports of GF's support from Headway, and the testimonials here, I have to say I am a little disappointed with the support. No doubt the product is fabulous.</p> <p>A few disclaimers:<br /> I am relatively newbee, and its a first up post to GF.<br /> I have searched all the documentation, and forums on GF.<br /> and posted the topic.<br /> <a href="http://www.gravityhelp.com/forums/topic/variables-in-email-notifications" rel="nofollow">http://www.gravityhelp.com/forums/topic/variables-in-email-notifications</a></p> <p>just noticed a new topic, similar request, similar response.<br /> <a href="http://www.gravityhelp.com/forums/topic/dynamically-populate-to-email-address-for-form-within-short-code" rel="nofollow">http://www.gravityhelp.com/forums/topic/dynamically-populate-to-email-address-for-form-within-short-code</a></p> <p>Didn't seem to be too difficult.<br /> Expected a one line response with, you need to do this......<br /> but got a<br /> "This is entirely possible. You will want to use the user notification section of the notifications, and put the merge tag in the to field. "</p> <p>The documentation is particularly light in this area.</p> <p>Not bitter - Just twisted ;) </p>