https://legacy.forums.gravityhelp.com/topic/gravity-forms-crashes-headway-blog Gravity Support Forums Topic: Gravity Forms crashes Headway blog en-US Tue, 07 Apr 2026 08:45:32 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/gravity-forms-crashes-headway-blog#post-30729 Fri, 22 Jul 2011 05:31:59 +0000 Markus Gabriel 30729@https://legacy.forums.gravityhelp.com/ <p>Thanks, Carl. It was in fact a PHP memory problem. I keep the plugin (witch is really nice), you keep the money. Case solved. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-crashes-headway-blog#post-30546 Wed, 20 Jul 2011 14:50:27 +0000 Carl Hancock 30546@https://legacy.forums.gravityhelp.com/ <p>This is most likely going to be a server resources issue, specifically a PHP memory issue. </p> <p>You don't explain what "crash" means. Do you get an error? Do you get nothing but a white screen? So I don't have much to go on. But if you activate Gravity Forms and your site quits working then most likely you have run out of available PHP Memory.</p> <p>Gravity Forms works perfectly fine with Headway, they wouldn't be a partner of ours if they did not. So the issue isn't compatibility, the issue is going to be specific to your site or server setup with PHP memory being what I would suspect in this situation.</p> <p>Hosts typically default to a low amount of PHP Memory. The more complex your theme and plugins are, the more PHP memory you will need to run your site. Headway is a very complex theme and has higher than normal PHP memory demand compared to simpler themes. Gravity Forms is also a complex plugin, so it's going to demand more PHP memory than much simpler plugins.</p> <p>The first thing I would suggest is increasing your available PHP memory. You may need to get in touch with your host if you are unsure how to handle this yourself. Here is a tutorial:</p> <p><a href="http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/" rel="nofollow">http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/</a> </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-crashes-headway-blog#post-30516 Wed, 20 Jul 2011 10:14:43 +0000 Kevin Flahaut 30516@https://legacy.forums.gravityhelp.com/ <p>Please send us a WordPress Admin login and FTP login information if you can via our <a href="http://www.gravityhelp.com/contact-us/" rel="nofollow">contact form</a> and we'll be happy to take a look at it for you. Please include the URL to this thread as well so we can refer back to it if needed. Thanks. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-crashes-headway-blog#post-30514 Wed, 20 Jul 2011 10:10:54 +0000 Markus Gabriel 30514@https://legacy.forums.gravityhelp.com/ <p>I uploaded the plugin by ftp ( I put the unzipped folder named gravityforms in the plugins folder of the headway theme). How can I provide you with the acces infos (not public)? You can try by yourself. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-crashes-headway-blog#post-30510 Wed, 20 Jul 2011 09:58:44 +0000 Kevin Flahaut 30510@https://legacy.forums.gravityhelp.com/ <p>It sounds as though your installation process didn't complete properly. This happens with WordPress occasionally and isn't necessarily an issue with Gravity Forms itself. Did you use the automated installer and if so, have you tried re-installing the plugin manually via FTP?</p> <p>Also, as I mentioned in my previous email, our <a href="http://www.gravityforms.com/terms-and-conditions/" rel="nofollow">refund policy</a> requires that you let us assist you and that you allow us access to debug and help resolve any functionality issues. If we find that the plugin simply won't work on your web host or there are other extenuating circumstances, we'll be happy to consider a refund. Most likely, with just a little work, we can have you up and running and it's not an issue. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-crashes-headway-blog#post-30508 Wed, 20 Jul 2011 09:46:27 +0000 Markus Gabriel 30508@https://legacy.forums.gravityhelp.com/ <p>After activating the gravity plug-in the site <a href="http://www.bierzeitung.ch" rel="nofollow">http://www.bierzeitung.ch</a> went down and was not accessible at all. Deinstallation of the plugin over ftp made the site accessible again. Same problem after deactivating all other templates bevor activating the gravity forms-plugin. I want my money back. </p>