https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice Gravity Support Forums Topic: Gravity Forms & Genesis Upgrade Not Playing Nice en-US Mon, 20 Apr 2026 06:35:22 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58576 Thu, 10 May 2012 13:37:37 +0000 David Peralty 58576@https://legacy.forums.gravityhelp.com/ <p>I'm glad you were so patient and willing to work with me. Good luck with sorting everything out and let us know if we can do anything else. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58575 Thu, 10 May 2012 13:36:27 +0000 robertae 58575@https://legacy.forums.gravityhelp.com/ <p>David, </p> <p>I wanted to thank you for all your help yesterday. It made the difference between me working through this (without busting up my computer) vs me not working through. </p> <p>Thank You!! </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58433 Wed, 09 May 2012 16:29:45 +0000 robertae 58433@https://legacy.forums.gravityhelp.com/ <p>David, </p> <p>Ive sent you an email. </p> <p>Thanks for your help,<br /> Roberta </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58432 Wed, 09 May 2012 16:12:30 +0000 David Peralty 58432@https://legacy.forums.gravityhelp.com/ <p>Roberta, all of your theme files have been compromised with base_64 encrypted code, and until this is sorted out, there is very little we can do. If you had someone helping you with this kind of thing before, you might want to talk to them sternly as they should have seen this. It is in every single theme file except CSS. I'm sorry to say, but the fix could be rather difficult and will require a great deal of work on your side. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58431 Wed, 09 May 2012 15:51:17 +0000 robertae 58431@https://legacy.forums.gravityhelp.com/ <p>David, </p> <p>I have submitted a ticket and asked for assistance from the host. I have not heard back as of yet.</p> <p>I have sent the information you requested, to your email. </p> <p>Thanks<br /> Roberta </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58426 Wed, 09 May 2012 15:28:34 +0000 robertae 58426@https://legacy.forums.gravityhelp.com/ <p>WP = 3.3.2</p> <p>Genesis = 1.8.1</p> <p>Gravity Forms = 1.6.4.2.1 </p> <p>I dont know the before version numbers (they were all the last versions available) </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58422 Wed, 09 May 2012 15:20:30 +0000 David Peralty 58422@https://legacy.forums.gravityhelp.com/ <p>Have you contacted your host about increasing the memory available to PHP/WordPress? </p> <p>If so, can you e-mail me a WordPress login, your website address, and FTP login information so I can take a look? My e-mail address is <a href="mailto:peralty@rocketgenius.com">peralty@rocketgenius.com</a> </p> <p>Hopefully, we can get this resolved for you soon. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58419 Wed, 09 May 2012 15:14:48 +0000 robertae 58419@https://legacy.forums.gravityhelp.com/ <p>Checked theme with Twenty Ten - white screen<br /> Deactivated all plugins, installed Gravity Forms - White Screen<br /> Checked all plugins 1 by 1, without Gravity Forms activated - dashboard rendered </p> <p>Please let me know what's next </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58405 Wed, 09 May 2012 14:49:46 +0000 David Peralty 58405@https://legacy.forums.gravityhelp.com/ <p>If you go to your Plugins section of WordPress, you can deactivate other plugins, until there is just Gravity Forms activated. This will allow us to make sure it is just Genesis and Gravity Forms that are conflicting and not what could be potentially a third party plugin adding to the issue. </p> <p><a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a> </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-genesis-upgrade-not-playing-nice#post-58402 Wed, 09 May 2012 14:41:42 +0000 robertae 58402@https://legacy.forums.gravityhelp.com/ <p>Also, is it just WordPress, Genesis and Gravity Forms currently? If not, you might want to try turning off your plugins as it might be a plugin conflict between the three items instead of just the two.</p> <p>David, </p> <p>How do I do the above? </p>