https://legacy.forums.gravityhelp.com/topic/gravity-forms-salesforce-escaped-characters Gravity Support Forums Topic: Gravity Forms Salesforce Escaped Characters en-US Sun, 19 Apr 2026 23:35:51 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/gravity-forms-salesforce-escaped-characters#post-36367 Tue, 27 Sep 2011 13:56:52 +0000 Zack Katz 36367@https://legacy.forums.gravityhelp.com/ <p>You could consider using the <a href="http://wordpress.org/extend/plugins/gravity-forms-salesforce/" rel="nofollow">Gravity Forms Salesforce Add-on</a> and see if that works for you. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-salesforce-escaped-characters#post-36240 Mon, 26 Sep 2011 15:27:25 +0000 Carl Hancock 36240@https://legacy.forums.gravityhelp.com/ <p>Gravity Forms isn't doing anything improperly. It's best practice to url encode values passed via the query string and that is what you are seeing. It's escaping any non-alphanumeric characters. It sounds like SalesForce isn't handling escaped characters properly when passed via the query string. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-salesforce-escaped-characters#post-36127 Sat, 24 Sep 2011 13:10:32 +0000 Chris Hajer 36127@https://legacy.forums.gravityhelp.com/ <p>What happens at Salesforce when the encoded apostrophe arrives?</p> <p>Sounds like you might need to process the submitted data before sending the redirect using the <a href="http://www.gravityhelp.com/documentation/page/Gform_confirmation" rel="nofollow">gform_confirmation</a> hook. </p> https://legacy.forums.gravityhelp.com/topic/gravity-forms-salesforce-escaped-characters#post-35957 Thu, 22 Sep 2011 12:13:43 +0000 AndrewMoney 35957@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>I am using the "Redirect" method in the confirmation setting of a form and using "Pass Field Data Via Query String". The URL is as follows:</p> <p><a href="https://www.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8&amp;orgid=XXXXXXXXXXXXXXX&amp;retURL=http://www.soapware.com/thank-you-for-contacting-support/&amp;company=" rel="nofollow">https://www.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8&amp;orgid=XXXXXXXXXXXXXXX&amp;retURL=http://www.soapware.com/thank-you-for-contacting-support/&amp;company=</a>{Clinic Name:1}&amp;00NC0000005DlXZ={Clinic Zip:2}&amp;name={Contact Name (First):3.3}+{Contact Name (Last):3.6}&amp;phone={Phone:13}&amp;email={Email:4}&amp;00NC0000005DIp0={Account Number:14}&amp;00NC0000005DYC5={Preferred Contact Method:6}&amp;00NC0000005DEzQ={Can you access your records?:7:value}&amp;00NC0000005DF1C={SOAPware Version:8}&amp;00NC0000005DEzf={Requested Department:9}&amp;00NC0000005DEzu={Subject:10}&amp;description={Description:12}&amp;00NC0000005E2vn={Are you a SOAPware Hosting Service customer?:17:value}</p> <p>This method works GREAT for sending information to SalesForce. The only problem is if a user types a contraction such as "don't", or "Can't", Gravity Forms replaces the apostrophe with &amp;# 039;. I have ruled out SalesForce as the possible issue simply by submitting a shortened version of the URL above with a static value containing and apostrophe. It created a case in SalesForce with no issues.</p> <p>Any ideas?</p> <p>Thanks! </p>