Gravity Support Forums Topic: How come I can't access the support?

Gravity Support Forums Topic: How come I can't access the support? https://legacy.forums.gravityhelp.com/topic/how-come-i-cant-access-the-support Gravity Support Forums Topic: How come I can't access the support? en-US Sat, 04 Apr 2026 16:19:18 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php Carl Hancock on "How come I can't access the support?" https://legacy.forums.gravityhelp.com/topic/how-come-i-cant-access-the-support#post-31081 Wed, 27 Jul 2011 15:24:51 +0000 Carl Hancock 31081@https://legacy.forums.gravityhelp.com/ No problem, glad we got it worked out. Nicholas on "How come I can't access the support?" https://legacy.forums.gravityhelp.com/topic/how-come-i-cant-access-the-support#post-31078 Wed, 27 Jul 2011 14:39:48 +0000 Nicholas 31078@https://legacy.forums.gravityhelp.com/ Thanks for the clarification. I was confused because I always log into paypal with one email account, but I have set the inner paypal settings to send sellers a different email address (which I had forgotten about). Carl Hancock on "How come I can't access the support?" https://legacy.forums.gravityhelp.com/topic/how-come-i-cant-access-the-support#post-31061 Wed, 27 Jul 2011 12:07:49 +0000 Carl Hancock 31061@https://legacy.forums.gravityhelp.com/ @dtelepathy If the account was purchased by the design firm you would need to have them register and create a login and then use their login. Support access is restricted to the owner of the product. As I don't know what email address they used to purchase with, I can't verify that the account is in good standing. Check with the design firm and have them register and create an account using the email address that was used to purchase Gravity Forms. Then have them provide you with that login to access support. dtelepathy on "How come I can't access the support?" https://legacy.forums.gravityhelp.com/topic/how-come-i-cant-access-the-support#post-31057 Wed, 27 Jul 2011 11:47:06 +0000 dtelepathy 31057@https://legacy.forums.gravityhelp.com/ Hi Kevin, I'm having the same issues. This account was purchased by our design firm but I need access to the documentation as well. Is our account in good standing? Kevin Flahaut on "How come I can't access the support?" https://legacy.forums.gravityhelp.com/topic/how-come-i-cant-access-the-support#post-31020 Wed, 27 Jul 2011 00:12:04 +0000 Kevin Flahaut 31020@https://legacy.forums.gravityhelp.com/ I don't see any record of a purchase with the email address you're using on your profile here. Double check to make sure you've registered with the correct email address. I did find your transaction and it was with another gmail email address. You can go to the "my account" page and then update the email address to the one you used for your purchase then save the settings. Verify that you can view the protected content and then you can go back to the account page and change your email address back to whatever you prefer. I emailed you as well on the chance that you couldn't access my reply here. Nicholas on "How come I can't access the support?" https://legacy.forums.gravityhelp.com/topic/how-come-i-cant-access-the-support#post-31018 Tue, 26 Jul 2011 23:44:53 +0000 Nicholas 31018@https://legacy.forums.gravityhelp.com/ I bought a developer license Friday. Created an account using the email I used to buy the license. When I try to access documentation, I get a message saying I don't have permission.