https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal Gravity Support Forums Topic: How do I update Payment status from PayPal? en-US Sat, 18 Apr 2026 01:45:09 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-72566 Sat, 25 Aug 2012 09:30:40 +0000 Rob Harrell 72566@https://legacy.forums.gravityhelp.com/ <p>@cobby - what are you talking about? Our support sucks ass? I see you've only posted once in our forum - and it's the post I'm responding to. Kinda confused why you would think the support sucks ass....when you haven't really used it - or am I missing something here?</p> <p>If an entry shows "processing" it means that the user did not complete payment with PayPal or that something is wrong with your IPN. Have you verified this with someone who has actually sent you a real payment that is showing in your PayPal account? Have you tested it out yourself? </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-72547 Sat, 25 Aug 2012 04:00:15 +0000 cobby 72547@https://legacy.forums.gravityhelp.com/ <p>I have a similar problem. Many payment stuck in "processing". Looking for an alternative to gravity form. And the support sucks ass. </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-71843 Tue, 21 Aug 2012 08:50:50 +0000 Gavin Webb 71843@https://legacy.forums.gravityhelp.com/ <p>Thanks for these links. I'll be in touch with any updates and hopefully a fix :) </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-71840 Tue, 21 Aug 2012 08:47:47 +0000 Rob Harrell 71840@https://legacy.forums.gravityhelp.com/ <p>When it comes to notifications, Gravity Forms does not actually send the email notifications. That is 100% handled by your web server. Gravity Forms uses the WordPress wp_mail() function, a built in WordPress function, to ask your web server to send the email notification.</p> <p>This can happen when you do things such as configure the Send From address of email notifications to an email address that does not use the same domain name as the web site itself. Also, sometimes they can get spammed.</p> <p>After that, it is entirely up to your web server to reliably send the email. Unfortunately, many web hosts are simply unreliable at handling email properly when sent via PHP. This results in unreliable performance. There is a good read on that here: <a href="http://yoast.com/email-reliability/" rel="nofollow">http://yoast.com/email-reliability/</a></p> <p>The most reliable way to configure WordPress to handle sending email is going to be to use SMTP. You would do this by installing the WP Mail SMTP plugin and then contacting your web host to get the appropriate SMTP settings. You would then need to configure the Send From of your notifications so that it uses an address associated with that SMTP account.</p> <p><a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a></p> <p>Also, if you have the options in the PayPal feed to not send send notifications until payment is completed - the notifications won't send until that happens. </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-71839 Tue, 21 Aug 2012 08:45:59 +0000 Gavin Webb 71839@https://legacy.forums.gravityhelp.com/ <p>Another point, I haven't received the New submission notification once the forms are completed. Yesterday, I did with the two who subscribed, followed by the paypal notification. Today's entries are shown in the Entries, but as I say, no email. </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-71838 Tue, 21 Aug 2012 08:45:26 +0000 Rob Harrell 71838@https://legacy.forums.gravityhelp.com/ <p>I have not, I exclusively use Chrome in OSX and have not had any issues day-to-day in troubleshooting forms with PayPal.</p> <p>You could always reach out to PayPal if he says he has paid. However, if there is nothing in your account, chances are the funds didn't come out of his either. The only time I've seen funds in limbo is when the funds get sent to a non-valid PayPal email. </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-71835 Tue, 21 Aug 2012 08:43:02 +0000 Gavin Webb 71835@https://legacy.forums.gravityhelp.com/ <p>I've spoken with one of the chaps who says he's paid. He contacted me to ensure it had gone through okay. It might be a navigation problem when paying by card. I'll do some more testing.</p> <p>Also, just as an aside. Do you know of any problems with PayPal and Chrome. I am often getting DNS error messages. It doesn't seem to be a problem with any other browser.</p> <p>Thanks. </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-71832 Tue, 21 Aug 2012 08:38:46 +0000 Rob Harrell 71832@https://legacy.forums.gravityhelp.com/ <p>If someone fills out your form - an entry gets created prior to the user being sent to PayPal. At this time, the user could close their browser, decide not to pay/change their mind, etc.</p> <p>If successful payment happens, the status will update as completed. If there was an issue and someone actually tried to pay, you'd get IPN error notices from PayPal. It sounds to me like this was simply abandoned at the payment stage, unfortunately. </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-71831 Tue, 21 Aug 2012 08:36:30 +0000 Gavin Webb 71831@https://legacy.forums.gravityhelp.com/ <p>Yes Standard. </p> https://legacy.forums.gravityhelp.com/topic/how-do-i-update-payment-status-from-paypal#post-71829 Tue, 21 Aug 2012 08:31:32 +0000 Rob Harrell 71829@https://legacy.forums.gravityhelp.com/ <p>Are you using PayPal Standard or PayPal Pro? I'm guessing Standard - but want to make sure first. </p>