https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients Gravity Support Forums Topic: HTML being sent in plain text clients en-US Sun, 05 Apr 2026 04:43:09 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-76770 Fri, 21 Sep 2012 22:28:14 +0000 Chris Hajer 76770@https://legacy.forums.gravityhelp.com/ <p>You can control the email notification format buy using the gform_notification_format filter:</p> <p><a href="http://www.gravityhelp.com/documentation/page/Gform_notification_format" rel="nofollow">http://www.gravityhelp.com/documentation/page/Gform_notification_format</a> </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-76547 Thu, 20 Sep 2012 13:12:38 +0000 Craig 76547@https://legacy.forums.gravityhelp.com/ <p>I need to send plain text email for our management system. How can I just sent plain text? </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-25158 Tue, 10 May 2011 08:04:23 +0000 XioupATX 25158@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,</p> <p>I'd like to my vote to this feature request, with the following addendum:</p> <p>I would prefer to see emails sent as <a href="http://en.wikipedia.org/wiki/MIME#Alternative" rel="nofollow">multipart/alternative</a>, with a text and an html copy of the email. This is really the best way to handle sending HTML emails, since it allows the recipient to view whichever version of the email he prefers / whichever version of the email his client can render.</p> <p>This is also becoming more important with "DropBoxes", email addresses that process incoming messages and do something else with them. In many cases, these DropBoxes only work correctly with text emails. Sending emails as multipart/alternative would allow your customers to create rich HTML messages for correspondents who choose to view them while creating an alternate text version of each message for clients that can only handle text emails.</p> <p><a href="http://www.php.net/manual/en/function.mail.php#85772" rel="nofollow">Multipart/alternative example at php.net</a>. </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-25157 Tue, 10 May 2011 07:59:09 +0000 XioupATX 25157@https://legacy.forums.gravityhelp.com/ <p>sorry for the double </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-24402 Thu, 28 Apr 2011 11:40:31 +0000 Carl Hancock 24402@https://legacy.forums.gravityhelp.com/ <p>It is a feature we plan on adding. Until then it can only be accomplished via a core code change that will impact ALL forms on the site you make the code change too. </p> <p>Here is what you would have to change:</p> <p>You would edit common.php in the gravityforms plugin folder. Search for the wp_mail function call. Just above the line that calls wp_mail is a line that sets the Content-type for the email being sent to text/html. You need to change it to text/plain. </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-24382 Thu, 28 Apr 2011 07:19:15 +0000 Tony 24382@https://legacy.forums.gravityhelp.com/ <p>We have a 5 person customer contact center. They handle all inbound emails and calls for the customer support. They use a e-mail routing/mangement application called Kana. It takes all inbound emails and captures data on each email while routing them to the correct folks. It butchers html emails. </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-24374 Thu, 28 Apr 2011 02:15:12 +0000 luminairefoto 24374@https://legacy.forums.gravityhelp.com/ <p>I second the vote for plain text support. My studio management software requires plain text emails for automatic submission. Having the option available can't hurt anyone, I would personally appreciate it. </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-23832 Thu, 21 Apr 2011 08:30:29 +0000 Tony 23832@https://legacy.forums.gravityhelp.com/ <p>Barbara,<br /> What was the work-around.<br /> We're confronting the same issue.<br /> Thanks!<br /> Tony </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-15788 Sun, 09 Jan 2011 23:50:20 +0000 bghouse 15788@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,<br /> Thanks - I figured a work around for this that gets me through the problems.</p> <p>Best,<br /> Barbara </p> https://legacy.forums.gravityhelp.com/topic/html-being-sent-in-plain-text-clients#post-15782 Sun, 09 Jan 2011 23:24:10 +0000 Carl Hancock 15782@https://legacy.forums.gravityhelp.com/ <p>The emails are sent as HTML, not plain text. This isn't currently configurable without changing the plugin code itself which we don't recommend. We are considering adding an option to send the email as text only, however statistically the vast majority of email clients in use today have HTML capability. </p>