https://legacy.forums.gravityhelp.com/topic/html-issue-not-quite-resolved Gravity Support Forums Topic: HTML issue not quite resolved en-US Mon, 20 Apr 2026 03:24:24 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/html-issue-not-quite-resolved#post-77670 Thu, 27 Sep 2012 11:52:31 +0000 David Peralty 77670@https://legacy.forums.gravityhelp.com/ <p>Glad you figured it out. I was going to ask if you were using the all fields merge tag. It will naturally insert HTML code, even if you change the e-mail type. </p> https://legacy.forums.gravityhelp.com/topic/html-issue-not-quite-resolved#post-77660 Thu, 27 Sep 2012 11:34:36 +0000 stwebsites 77660@https://legacy.forums.gravityhelp.com/ <p>OK,</p> <p>so I managed to get around this issue by manually typing out all the fields of the notification E-mails (replacing the {all fields} tag). Not sure why all fields was giving us HTML, but it's sorted our Emails out now! </p> https://legacy.forums.gravityhelp.com/topic/html-issue-not-quite-resolved#post-77613 Thu, 27 Sep 2012 05:28:47 +0000 stwebsites 77613@https://legacy.forums.gravityhelp.com/ <p>I had a topic about HTML being displayed in text area fields on the front end which I fixed by disabling the cookie monster plugin.</p> <p>For some reason though the HTML from text area is still being displayed in our E-mails. We have our E-mails sent to us as plain text using this function:</p> <pre><code>add_action(&quot;gform_notification_format&quot;, &quot;set_notification_format&quot;, 10, 4); function set_notification_format($format, $notification_type, $form, $lead){ if($notification_type == &quot;admin&quot;) return &quot;text&quot;; //setting admin notifications as text else return &quot;html&quot;; //setting user notifications as text }</code></pre> <p>The HTML wouldn't be a problem but we use web prospects to submit the data to Sages Act and it's completely breaking the format for that. Any ideas to stop this happening would be great! </p>