https://legacy.forums.gravityhelp.com/topic/incorrect-from-email-on-notifications Gravity Support Forums Topic: Incorrect "From Email" on notifications en-US Mon, 20 Apr 2026 17:09:30 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/incorrect-from-email-on-notifications#post-56266 Mon, 23 Apr 2012 16:35:34 +0000 Rob Harrell 56266@https://legacy.forums.gravityhelp.com/ <p>Awesome, glad to help and glad you got it sorted! Thanks for letting us know. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-from-email-on-notifications#post-56257 Mon, 23 Apr 2012 16:27:46 +0000 3ABNWebmaster 56257@https://legacy.forums.gravityhelp.com/ <p>I found that the problem was with the theme (the "Awake" theme, from <a href="http://themes.mysitemyway.com/awake/)" rel="nofollow">http://themes.mysitemyway.com/awake/)</a>. It contained a function that changed the sender name and email address to the administrator's name and email. Disabling the function fixed the problem. Thanks for the troubleshooting steps! </p> https://legacy.forums.gravityhelp.com/topic/incorrect-from-email-on-notifications#post-54369 Thu, 05 Apr 2012 15:00:31 +0000 3ABNWebmaster 54369@https://legacy.forums.gravityhelp.com/ <p>I will try those steps, and report back. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-from-email-on-notifications#post-54244 Wed, 04 Apr 2012 12:38:00 +0000 Rob Harrell 54244@https://legacy.forums.gravityhelp.com/ <p>It's possible that a theme or plugin conflict can cause this.</p> <p><a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a></p> <p>Gravity Forms uses the built in WordPress wp_mail() function to send email, the wp_mail() function has hooks of it's own and some plugins have been known to use these hooks to force the Send From address that the wp_mail() function uses. If you do that, it will override anything Gravity Forms passes to it. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-from-email-on-notifications#post-54234 Wed, 04 Apr 2012 11:49:12 +0000 3ABNWebmaster 54234@https://legacy.forums.gravityhelp.com/ <p>I saw it ... but in the configuration for that plugin, it looks like you set a single "From" address for all outgoing messages. We have multiple forms on our website, and we don't necessarily want them to all have the same "From" address. Gravity Forms supposedly lets each form have its own, and that is a far more ideal solution. I was hoping to make it work. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-from-email-on-notifications#post-54233 Wed, 04 Apr 2012 11:34:12 +0000 Rob Harrell 54233@https://legacy.forums.gravityhelp.com/ <p>Have you tried using the SMTP plugin yet? <a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a> </p> https://legacy.forums.gravityhelp.com/topic/incorrect-from-email-on-notifications#post-54231 Wed, 04 Apr 2012 11:25:37 +0000 3ABNWebmaster 54231@https://legacy.forums.gravityhelp.com/ <p>I have a contact form set up at <a href="http://livetest.3abn.org/contact/" rel="nofollow">http://livetest.3abn.org/contact/</a></p> <p>In the notification settings for this form, I have <a href="mailto:noreply@3abn.org">noreply@3abn.org</a> set as the "From Email" for both Notification to Administrator and Notification to User. However, in testing, the "From Email" is replaced my personal email address in messages received by both the administrator and user. This is a big problem, because I do not want my personal email address attached to all notification messages. But I'm not sure where to look to fix it. </p> <p>My web host is GoDaddy (Linux based), and I'm using WordPress 3.3.1. </p>