https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber Gravity Support Forums Topic: Incorrect Name field in email and AWeber en-US Sun, 19 Apr 2026 23:40:02 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-43611 Sat, 10 Dec 2011 02:52:51 +0000 Chris Hajer 43611@https://legacy.forums.gravityhelp.com/ <p>Thank you for the update. It's hard to predict where the plugin conflicts will come from sometimes. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-43563 Fri, 09 Dec 2011 15:00:27 +0000 joelwills 43563@https://legacy.forums.gravityhelp.com/ <p>Just to let everyone know, David fixed this for me. It was a core MU plugin called New Blog Defaults - <a href="http://wordpress.org/extend/plugins/wpmu-new-blog-defaults/" rel="nofollow">http://wordpress.org/extend/plugins/wpmu-new-blog-defaults/</a></p> <p>He added a file called network_custom.php to my theme folder that contained</p> <p>&lt;?php remove_filter('wp_mail_from_name', 'cets_nbd_from_name'); ?&gt;</p> <p>Which fixed it. Genius!</p> <p>Or removing the New Blog Defaults plugins will solve it too.</p> <p>Thanks for all your help, much appreciated! </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-43477 Thu, 08 Dec 2011 17:19:28 +0000 joelwills 43477@https://legacy.forums.gravityhelp.com/ <p>Thanks for the offer David, I've emailed you. Much appreciated! </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-43390 Wed, 07 Dec 2011 20:24:27 +0000 David Smith 43390@https://legacy.forums.gravityhelp.com/ <p>Hi Joel,</p> <p>I'd like to help you figure this out. If you don't mind, could you send me a WP login and FTP access to your site? I'll jump in tomorrow morning and take a peek.</p> <p>Send to <a href="mailto:david@rocketgenius.com">david@rocketgenius.com</a>. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-43349 Wed, 07 Dec 2011 15:09:57 +0000 joelwills 43349@https://legacy.forums.gravityhelp.com/ <p>Thanks Chris.</p> <p>There's jayohare above in this thread (<a href="http://www.gravityhelp.com/forums/topic/incorrect-name-field-in-email-and-aweber#post-43034" rel="nofollow">http://www.gravityhelp.com/forums/topic/incorrect-name-field-in-email-and-aweber#post-43034</a>) and also here:<br /> <a href="http://www.gravityhelp.com/forums/topic/main-sites-name-sent-as-from-name-in-notifications" rel="nofollow">http://www.gravityhelp.com/forums/topic/main-sites-name-sent-as-from-name-in-notifications</a></p> <p>I'm sure I found one other when I was initially researching this but I can't find it at the moment.</p> <p>I know it may be a host problem even though they say insist over several conversations and lots of time that it's not but I can't use the plugin if it's not fixable so will have to get a refund unfortunately (if one is even offered). </p> <p>I would understand more if the Name AND email address could not be spoofed, but the email address is fine it's just the From Name being taken from the main site URL in WordPress MU/MS.</p> <p>Thanks for your help. If anyone needs access or any information I'd be happy to help. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-43298 Wed, 07 Dec 2011 01:42:46 +0000 Chris Hajer 43298@https://legacy.forums.gravityhelp.com/ <p>Joel, can you provide links to a couple of the topics you mentioned re WMPS/WPMU? Thanks. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-43276 Tue, 06 Dec 2011 20:06:27 +0000 joelwills 43276@https://legacy.forums.gravityhelp.com/ <p>Hi Carl - is there any update on this? It seems several WordPress MS/MU people are having the same problem. I know you say it's the host but after over an hour with their different levels of support they say it's not.</p> <p>If it can't be fixed somehow the plugin is not going to be any good for me.</p> <p>Thanks </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-43034 Sat, 03 Dec 2011 11:54:29 +0000 jayohare 43034@https://legacy.forums.gravityhelp.com/ <p>Hey Guys just wanted to chime in and say I'm having the same issue and am on Hostgator as well. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-42831 Thu, 01 Dec 2011 22:45:56 +0000 joelwills 42831@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,</p> <p>So after lengthy chats with my host (HostGator) and being escalated a couple of times it turns out they're not blocking anything. They used different plugins (mentioned before, which work fine) and they did their own test directly spoofing name and email and all worked. This is what they finally said:</p> <p>"Our servers have not blocked the ability to change the From: headers on outbound email. I have verified from your account the ability to send an email using a custom 'From Name' as well as custom 'From Email'. I have sent a test one to your email addresses from the name 'Host Gator Test' and the email 'notreallyfrom@hostgator.com'. [I received this and it worked fine]</p> <p>This is not a server issue, it is a plugin issue that is not coded to properly adjust the correct headers, as our servers will use your cpanel@servername as the default if it has not been set in the email. "</p> <p>I can send you the headers of one of the non-working and of the working emails privately if you like?</p> <p>Let me know what you think and if you need access or anything to further investigate. Very much appreciated! </p> https://legacy.forums.gravityhelp.com/topic/incorrect-name-field-in-email-and-aweber#post-42823 Thu, 01 Dec 2011 21:27:22 +0000 Carl Hancock 42823@https://legacy.forums.gravityhelp.com/ <p>Let me know what your host says. The issue could be related to spoofing someone else's email address, it's likely your web server doesn't like this and it's changing the send from rather than allowing you to use their servers to spoof someone else's email address via the custom Send From.</p> <p>As I mentioned, Gravity Forms uses the standard WordPress wp_mail() function, so it doesn't bring it's own email function into the equation and doesn't do anything unusual with how it sends email. So any issues are going to be outside influences causing the problem to occur. </p>