https://legacy.forums.gravityhelp.com/topic/incorrect-paypal-email-address-used-by-the-gravity-plugin Gravity Support Forums Topic: Incorrect PayPal email address used by the gravity plugin en-US Tue, 21 Apr 2026 15:38:46 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/incorrect-paypal-email-address-used-by-the-gravity-plugin#post-221339 Tue, 23 Apr 2013 18:48:31 +0000 HeidiMueller 221339@https://legacy.forums.gravityhelp.com/ <p>Thanks. I will see how it goes now. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-paypal-email-address-used-by-the-gravity-plugin#post-221218 Tue, 23 Apr 2013 16:18:52 +0000 Rob Harrell 221218@https://legacy.forums.gravityhelp.com/ <p>Heidi,</p> <p>Nothing is tied to the license key in this way. The license key email is only to access gravityhelp.com. You might want to consider opening a priority support ticket so we can take a closer look to see if we notice anything wrong/missing. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-paypal-email-address-used-by-the-gravity-plugin#post-221212 Tue, 23 Apr 2013 16:14:44 +0000 HeidiMueller 221212@https://legacy.forums.gravityhelp.com/ <p>The other email address belongs to a client. I have created a conference website (www.wgicanada.org/conf for them that uses Gravity for the conference registration. But they have their own PayPal account. I am the only one working on the computer so no one could have changed the functions,php file.<br /> Is there any email address linked to the </p> <p>Thanks Rob. Yes, the email address is that of a client. I have created a conference website for them (www.wgicanada.org/conf) and I use a Gravity form for the conference registration. But they have a separate PayPal account and the website is on a different server.<br /> Is there an email address linked to the licence key?<br /> I will try and reinstall gravity and see if that helps.<br /> Heidi </p> https://legacy.forums.gravityhelp.com/topic/incorrect-paypal-email-address-used-by-the-gravity-plugin#post-221163 Tue, 23 Apr 2013 15:17:50 +0000 Rob Harrell 221163@https://legacy.forums.gravityhelp.com/ <p>I can assure you we are not pulling random email addresses into the feed. Have you had anyone else working on your site that might have placed some custom coding in your theme's functions.php file?</p> <p>Are you even familiar with that other email address? Do you know who it belongs to even? </p> https://legacy.forums.gravityhelp.com/topic/incorrect-paypal-email-address-used-by-the-gravity-plugin#post-221159 Tue, 23 Apr 2013 15:15:36 +0000 HeidiMueller 221159@https://legacy.forums.gravityhelp.com/ <p>Yes, I do specify <a href="mailto:info@hmuellerdesign.com">info@hmuellerdesign.com</a> in the paypal feed.<br /> Also, I only have <a href="mailto:info@hmuellerdesign.com">info@hmuellerdesign.com</a> in my paypal account as the primary account, there are no other email accounts associated with my paypal account.<br /> When I click on the link in "Navigate to your PayPal IPN Settings page." on the paypal settings page, it opens paypal with <a href="mailto:rahrens@telus.net">rahrens@telus.net</a> so I assume the gravity plugin must include that in the query string that it sends to paypal but I can't figure out where it gets it. </p> https://legacy.forums.gravityhelp.com/topic/incorrect-paypal-email-address-used-by-the-gravity-plugin#post-221148 Tue, 23 Apr 2013 14:57:06 +0000 Rob Harrell 221148@https://legacy.forums.gravityhelp.com/ <p>In your PayPal feed are you specifying the info@ email?</p> <p>Have you checked your email accounts tied to your PayPal account to make sure the raherns@ email is not set to be the primary? </p> https://legacy.forums.gravityhelp.com/topic/incorrect-paypal-email-address-used-by-the-gravity-plugin#post-221139 Tue, 23 Apr 2013 14:54:34 +0000 HeidiMueller 221139@https://legacy.forums.gravityhelp.com/ <p>My email address is <a href="mailto:info@hmuellerdesign.com">info@hmuellerdesign.com</a>. It is the only email address anywhere on my site (www.hmuellerdesign.com) and in my account at gravity. However, when I use the PayPal addon the payment is directed to <a href="mailto:rahrens@telus.net">rahrens@telus.net</a> - I have no idea where it finds this email address or what I can do to change it. </p>