https://legacy.forums.gravityhelp.com/topic/info-entered-into-custom-fields-not-saving-when-using-conditional-form-elements Gravity Support Forums Topic: Info entered into custom fields not saving when using conditional form elements en-US Sun, 19 Apr 2026 23:45:46 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/info-entered-into-custom-fields-not-saving-when-using-conditional-form-elements#post-62468 Wed, 13 Jun 2012 16:05:02 +0000 Carl Hancock 62468@https://legacy.forums.gravityhelp.com/ <p>I am closing this forum post as a Priority Support ticket for this issue has been submitted and we will handle it via Priority Support. </p> https://legacy.forums.gravityhelp.com/topic/info-entered-into-custom-fields-not-saving-when-using-conditional-form-elements#post-62222 Tue, 12 Jun 2012 08:29:40 +0000 voltronik 62222@https://legacy.forums.gravityhelp.com/ <p>Hi, </p> <p>I've created a few custom fields using the 'Custom Field Suite' plugin. I've used it lots before and understand how it works. </p> <p>I've then created a form in Gravity Forms. The form allows a user to submit a post that contains said custom fields to a site. It is published immediately on submission. </p> <p>I can add in a post title and body using Gravity Forms and then fill it out on the front end just fine. It submits the information as a post and I can see if immediately on the site. I can also add in information to the custom fields and they work perfectly too.<br /> The problem lies with an area of the form that I want to be conditional. I hide a bunch of questions (a combination of custom fields and additional conditional items) if the answer to a yes/no radio button is 'No'. If the answer is 'Yes' however, a bunch more questions are shown. If i fill out any of these questions and click save, the form validates and submits fine but none of the conditional answers are saved - only information outside of the conditional area. </p> <p>I've tried this lots and don't believe it to be a problem with Custom Field Suite but with the conditional items of Gravity Forms.</p> <p>This is being developed locally so I unfortunately don't have a URL to share. I can however, share any code etc. if you need it. </p> <p>Can anyone shed any light on this?<br /> Am I doing something wrong? Is this non-intended functionality? A bug? </p> <p>Any help would be greatly appreciated!<br /> Many thanks,<br /> -Jack </p>