Gravity Support Forums Topic: Is the registration key the same as the support license key?

Gravity Support Forums Topic: Is the registration key the same as the support license key? https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key Gravity Support Forums Topic: Is the registration key the same as the support license key? en-US Mon, 20 Apr 2026 13:22:26 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php gobrandgo on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-47454 Thu, 26 Jan 2012 16:15:56 +0000 gobrandgo 47454@https://legacy.forums.gravityhelp.com/ Carl's answer from April of 2010 solved our dev key issue. I pasted the key into notepad, and switched to plaintext. green checkbox, and no more errors! Thanks! Kevin Flahaut on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-26888 Fri, 03 Jun 2011 10:22:39 +0000 Kevin Flahaut 26888@https://legacy.forums.gravityhelp.com/ @paulkat Did you look under the "edit profile" link? The license key is there and not listed on your public profile for everyone else to see. paulkat on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-26885 Fri, 03 Jun 2011 09:07:08 +0000 paulkat 26885@https://legacy.forums.gravityhelp.com/ Why can I not get my serial # within my profile here on the site. I need my serial # again. How do I get this or request this paul Carl Hancock on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-13186 Tue, 23 Nov 2010 12:25:42 +0000 Carl Hancock 13186@https://legacy.forums.gravityhelp.com/ The issue is your license key was deactivated due to PayPal reversing your payment. For whatever reason, PayPal determined your payment was unauthorized. This may have been a mistake on PayPal's side but for whatever reason... the payment was reversed. This is why your license key is not working. I have sent you the details via email. tdiaz1 on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-13161 Mon, 22 Nov 2010 19:57:21 +0000 tdiaz1 13161@https://legacy.forums.gravityhelp.com/ Come on guys, throw me a bone. :) I submitted like requested, got back the auto reply, and noting since. That was on the 9th. The one site I have gotten it to work on, noted above- even survives a "Delete Files" using the plugin panel, and uploading, activating a different version. In this case, reverting from 1.5b1 to 1.4.5 due to the "Saving Form.. " issue noted in another thread. I have even tried that delete the last character and retype it, type the whole thing in one character at a time, paste into the IRC client text box and select/copy again since that is absolute plain text and nothing else. I mean, I've never had an issue with select/copy and paste elsewhere with other serial numbers, from email. ..and I can't duplicate the success on any of three other sites, including the one I sent a login for. Even stepping back to 1.4.5 on that one, too. tdiaz1 on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-12722 Mon, 15 Nov 2010 14:28:09 +0000 tdiaz1 12722@https://legacy.forums.gravityhelp.com/ I submitted it, got back the auto-reply, and realized I left out the code, submitted that again .. on the 9th., as instructed. .. heard nothing since the auto-reply. tdiaz1 on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-12177 Fri, 05 Nov 2010 19:35:09 +0000 tdiaz1 12177@https://legacy.forums.gravityhelp.com/ Well, taking a queue from the "extra character" part of your reply, I selected the license from the confirmation email again, pasted it into the field and then deleted the last character. I got the green checkmark when I did that. I was using 1.3 something, and the PayPal button caught my eye, so I updated to 1.5b1, and that was the first time I saw that red dot, but I had the red dot after that field, which must have been added since whatever version I had. The email has 32 characters, the box has 32 bullets, the only thing I never did was select all when I pasted it in. Totally random weird voodoo I guess. tdiaz1 on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-12176 Fri, 05 Nov 2010 18:59:38 +0000 tdiaz1 12176@https://legacy.forums.gravityhelp.com/ I've cut/paste, carefully, sloppily, etc - I end up with the same thing. :) It's usually not rocket science. :) The email came with the code on a line by itself, I selected it even short of the 1st and last character and entered those in manually.. Thats why I figured, it's something stupid with the web host, and I'd deal with it later. I'll set up an admin acct. on a sandbox site, figure it works one place, it should work wherever once you say what ever the issue is/was. Carl Hancock on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-12163 Fri, 05 Nov 2010 16:39:25 +0000 Carl Hancock 12163@https://legacy.forums.gravityhelp.com/ @tdiaz1 This isn't an ongoing problem. Most of the time it's due to the license key being entered incorrectly or with extra characters. If you send us a WordPress admin login for this site, your license key and reference this post we can take a look and see what is going on. You can send this to us via our Contact Us form if you want us to look into it. Kevin Flahaut on "Is the registration key the same as the support license key?" https://legacy.forums.gravityhelp.com/topic/is-the-registration-key-the-same-as-the-support-license-key#post-12162 Fri, 05 Nov 2010 16:38:56 +0000 Kevin Flahaut 12162@https://legacy.forums.gravityhelp.com/ Are you running latest version of the plugin? If not, you may want to grab it from the downloads page, update and see if you still have the issue.