Gravity Support Forums Topic: Issue Refund by Vendor sets entry to "Pending"

Gravity Support Forums Topic: Issue Refund by Vendor sets entry to "Pending" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending Gravity Support Forums Topic: Issue Refund by Vendor sets entry to "Pending" en-US Mon, 20 Apr 2026 06:52:31 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php mipapage on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-69136 Thu, 02 Aug 2012 11:12:07 +0000 mipapage 69136@https://legacy.forums.gravityhelp.com/ Okay, I'm about to run some tests and will email you the log file. Off to fire up three browsers and lg into the sandbox... David Peralty on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-69123 Thu, 02 Aug 2012 09:15:30 +0000 David Peralty 69123@https://legacy.forums.gravityhelp.com/ Sure, but if they can't replicate the issue or find the source, then I may need to work with you on getting access to find the reason. mipapage on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-69122 Thu, 02 Aug 2012 09:03:21 +0000 mipapage 69122@https://legacy.forums.gravityhelp.com/ Hmm.. This is a client site, can I simply pass them a log file from the logger? David Peralty on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-69118 Thu, 02 Aug 2012 08:06:56 +0000 David Peralty 69118@https://legacy.forums.gravityhelp.com/ I've already e-mailed the developers about this. They might need to contact you to log in and see the issue for themselves. Can you e-mail me at <a href="mailto:peralty@rocketgenius.com">peralty@rocketgenius.com</a> an admin login to the site? mipapage on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-69094 Thu, 02 Aug 2012 06:05:42 +0000 mipapage 69094@https://legacy.forums.gravityhelp.com/ Thanks David, Trolling thru the paypal.php code, the following case looks like it should have handled the status update... <pre><code>case "refunded" : self::log_debug("Processing a Refund request."); if($entry["payment_status"] != "Refunded"){ if($entry["transaction_type"] == 1){ $entry["payment_status"] = "Refunded"; self::log_debug("Setting entry as Refunded."); RGFormsModel::update_lead($entry); } RGFormsModel::add_note($entry["id"], $user_id, $user_name, sprintf(__("Payment has been refunded. Refunded amount: %s. Transaction Id: %s", "gravityforms"), $amount, $transaction_id)); } GFPayPalData::insert_transaction($entry["id"], "refund", $subscriber_id, $transaction_id, $parent_transaction_id, $amount); break;</code></pre> I may be wrong there and have no clue why it would have grabbed the pending status instead... David Peralty on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-68783 Tue, 31 Jul 2012 12:41:05 +0000 David Peralty 68783@https://legacy.forums.gravityhelp.com/ I've e-mailed you about the add-on. mipapage on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-68759 Tue, 31 Jul 2012 10:07:51 +0000 mipapage 68759@https://legacy.forums.gravityhelp.com/ Thanks David, Also, how does one get this debugging log add on? I'd like to run this while we get going here in case we run into any issues... Thanks! David Peralty on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-68739 Tue, 31 Jul 2012 09:00:50 +0000 David Peralty 68739@https://legacy.forums.gravityhelp.com/ You are correct, we are still listening to it for payment status changes. Some other statuses we probably aren't listening to are related to the user requesting the a refund, refund given, etc... Like I said, I'll double check with the development team on these. mipapage on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-68737 Tue, 31 Jul 2012 08:58:16 +0000 mipapage 68737@https://legacy.forums.gravityhelp.com/ Thanks David, Its pretty clear that GF is still listening to the IPN when this happens, it is even updating the price, so yes, that would be good. Simply Integrating with what the IPN offers doesn't even come close to an e-commerce solution. Though it is clear <a href="http://www.gravityforms.com/add-ons/paypal/" rel="nofollow">here</a> that this simply "Automatically transfer[s] the user to complete the PayPal transaction when a form is submitted", it seems some low hanging fruit to handle and make a decent product complete! David Peralty on "Issue Refund by Vendor sets entry to "Pending"" https://legacy.forums.gravityhelp.com/topic/issue-refund-by-vendor-sets-entry-to-pending#post-68727 Tue, 31 Jul 2012 08:28:44 +0000 David Peralty 68727@https://legacy.forums.gravityhelp.com/ Gravity Forms doesn't make such distinctions as refunds and other payment status types were never taken into consideration. Gravity Forms is not an e-commerce solution, but instead allows simple e-commerce functions. I will let out developers know about this though, and see if we can add this in an upcoming version.