https://legacy.forums.gravityhelp.com/topic/license-not-working Gravity Support Forums Topic: License not working en-US Mon, 20 Apr 2026 14:03:26 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/license-not-working#post-7492 Fri, 16 Jul 2010 14:17:44 +0000 Carl Hancock 7492@https://legacy.forums.gravityhelp.com/ <p>It could have been browser cache. Also, the first time you enter the key you may still see the "Purchase Gravity Forms" message at the top because that loads BEFORE the key is verified. After the key is verified a subsequent page load will make it go away... unless browser caching returns a cached version of the page. </p> https://legacy.forums.gravityhelp.com/topic/license-not-working#post-7491 Fri, 16 Jul 2010 13:57:13 +0000 commercialscott 7491@https://legacy.forums.gravityhelp.com/ <p>It seems to have activated when I wasn't looking. Perhaps it takes a little time for it to take effect and I'm not patient enough? </p> https://legacy.forums.gravityhelp.com/topic/license-not-working#post-7490 Fri, 16 Jul 2010 13:51:36 +0000 Carl Hancock 7490@https://legacy.forums.gravityhelp.com/ <p>If you send over a WordPress admin login for the site you are having a problem with via our Contact Us form, include your license key and reference this thread and we can take a look at it and see what is going on. </p> https://legacy.forums.gravityhelp.com/topic/license-not-working#post-7489 Fri, 16 Jul 2010 13:04:01 +0000 commercialscott 7489@https://legacy.forums.gravityhelp.com/ <p>Tried your suggestion and it isn't working. I've copied and pasted into textpad and it is pasting fine. I also typed it directly into the field as well as type it into textpad to make sure I did it right then copied and pasted that. </p> https://legacy.forums.gravityhelp.com/topic/license-not-working#post-7487 Fri, 16 Jul 2010 12:27:30 +0000 Kevin Flahaut 7487@https://legacy.forums.gravityhelp.com/ <p>double check to make sure you haven't inadvertently pasted any empty characters at the end of the license key. This happens occasionally when copying/pasting from the email.</p> <p>It's actually common enough that in the next release, we're trimming excess characters and have provided some extra feedback cues to show valid/invalid key. </p> https://legacy.forums.gravityhelp.com/topic/license-not-working#post-7486 Fri, 16 Jul 2010 12:06:17 +0000 commercialscott 7486@https://legacy.forums.gravityhelp.com/ <p>I have purchased a multi site license, installed the forms, and put the license key I got in the email in the correct fields and saved it. It doesn't seem to recognize it as the sales bar to purchase is still at the top. </p>