https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu Gravity Support Forums Topic: Link to a specific email address in a pull-down menu en-US Mon, 20 Apr 2026 17:10:27 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-79650 Mon, 08 Oct 2012 13:49:30 +0000 Chris Hajer 79650@https://legacy.forums.gravityhelp.com/ <p>Thanks Steve. We'll take a look at it. </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-79608 Mon, 08 Oct 2012 12:09:32 +0000 3cstudio 79608@https://legacy.forums.gravityhelp.com/ <p>Chris,</p> <p>Thanks for the response -- I have it working properly now, and basically did as you suggested before you suggested it. :) Now, all names are relayed to their appropriate Routing info. Not sure if it warrants consideration of a fix on the next version update to figure out a way to make addition/placement of the items in the drop-down be proper... or if it is even something that is fixable?</p> <p>Thanks again,</p> <p>Steve C. </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-79193 Fri, 05 Oct 2012 20:04:38 +0000 Chris Hajer 79193@https://legacy.forums.gravityhelp.com/ <p>That might be related. The order in which things are configured when using routing or conditional logic matters. If you configure routing then modify the drop downs, the routing may no longer work. I would delete the routing, then configure the drop down exactly how you want it, then configure routing.</p> <p>The other thing which straightens things out sometimes is to export the form, then reimport it. That straightens out the rules sometimes. Let us know if you get it working correctly. </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-79107 Fri, 05 Oct 2012 09:49:52 +0000 3cstudio 79107@https://legacy.forums.gravityhelp.com/ <p>Chris,</p> <p>I think I figured out the issue, for the most part:</p> <p>In the Form Editor &gt; Drop Down, I deleted the 2 errant Choices. Where things seem to get messed up is when I went to re-populate those Choices -- I initially clicked the circle+ button just before those 2 to add a new Choice to the drop-down list again. This (for some unknown reason?) seemed to Route both of those redo's to Cisco G. (the 5th Choice on the list). When I went to the bottom of the list to re-add those 2 Choices, their names remained in the Routing fields instead of getting replaced by the Cisco G. name. Could it be an issue of next-in-line use of the + button vs. going to the bottom of the list and using the last name's + button to re-add errant Choices for a drop-down list?</p> <p>In a nutshell: If I tried to re-place the 2 errant Choices to maintain the alpha order of the list, it was errant -- but if I simply went to the end of the list and added them back in, it worked perfectly.</p> <p>Let me know if this makes muddy sense or not.</p> <p>Steve C. </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-79083 Fri, 05 Oct 2012 08:24:06 +0000 Chris Hajer 79083@https://legacy.forums.gravityhelp.com/ <p>I received the email but I have not been able to figure the problem out. I wonder what would happen if you turn off the enhanced interface for the drop down? I did not modify your form: I just poked around and everything seemed to be configured correctly. </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-79073 Fri, 05 Oct 2012 08:05:50 +0000 3cstudio 79073@https://legacy.forums.gravityhelp.com/ <p>Let me know if it arrived &amp; if you have any luck! </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-78897 Thu, 04 Oct 2012 09:13:09 +0000 3cstudio 78897@https://legacy.forums.gravityhelp.com/ <p>Thanks Chris. It's on its way. </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-78830 Thu, 04 Oct 2012 01:00:27 +0000 Chris Hajer 78830@https://legacy.forums.gravityhelp.com/ <p>I see how this is working now, but I can't help you from here. It's something in how it's configured. There is a mismatch between the name and value or something like that. If you would like me to take a look, please email a WordPress administrator login to <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a> and I will have a look. </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-78800 Wed, 03 Oct 2012 22:02:20 +0000 3cstudio 78800@https://legacy.forums.gravityhelp.com/ <p>1 small snag remaining.<br /> On: <a href="http://madisonsquarechurch.dreamhosters.com/contact-us-staff/" rel="nofollow">http://madisonsquarechurch.dreamhosters.com/contact-us-staff/</a>, Audrey L. and Bill W. are not showing to their respective drop-down item when their Email link is clicked -- they both are showing "-- Choose A Recipient --", which is the default item in the drop-down instead of their names.<br /> On the Notifications &gt; Routing section, those 2 fields won't save when I click Save Settings -- rather, they both revert to Cisco G. for some reason. I tried to Delete (-) and reset those 2 addresses to no avail. Can you assist? </p> https://legacy.forums.gravityhelp.com/topic/link-to-a-specific-email-address-in-a-pull-down-menu#post-78797 Wed, 03 Oct 2012 21:02:20 +0000 3cstudio 78797@https://legacy.forums.gravityhelp.com/ <p>Yep! Thanks Chris - we did indeed cross replies, and 'fullname' works like a charm.</p> <p>Thanks again,</p> <p>Steve C. </p>