https://legacy.forums.gravityhelp.com/topic/multisite-notification-to-admin-fails-for-one-site-but-the-other-is-fine Gravity Support Forums Topic: Multisite notification to admin fails for one site, but the other is fine en-US Mon, 20 Apr 2026 17:33:11 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/multisite-notification-to-admin-fails-for-one-site-but-the-other-is-fine#post-61935 Fri, 08 Jun 2012 12:37:06 +0000 Carl Hancock 61935@https://legacy.forums.gravityhelp.com/ <p>A Priority Support ticket exists for this issue. I am closing this forum post and it will be handled via Priority Support. </p> https://legacy.forums.gravityhelp.com/topic/multisite-notification-to-admin-fails-for-one-site-but-the-other-is-fine#post-61550 Tue, 05 Jun 2012 22:32:56 +0000 joonymobile 61550@https://legacy.forums.gravityhelp.com/ <p>Thank you David for the reply! :)</p> <p>This is what I got from my server support team.</p> <p>---------------------<br /> I understand the situation that your plugin provider described, but that<br /> isn't the case here. Your web server does correctly see that your MX<br /> records point elsewhere:</p> <p><a href="mailto:root@www4.g1">root@www4.g1</a># host -t mx example.com<br /> example.com mail is handled by 25 ALT2.ASPMX.L.GOOGLE.com.<br /> example.com mail is handled by 50 ASPMX2.GOOGLEMAIL.com.<br /> example.com mail is handled by 50 ASPMX3.GOOGLEMAIL.com.<br /> example.com mail is handled by 10 ASPMX.L.GOOGLE.com.<br /> example.com mail is handled by 25 ALT1.ASPMX.L.GOOGLE.com.</p> <p>Do you have an example of a message that the server should have delivered<br /> externally but didn't? I'll need the email address it was supposed to go<br /> to and the timestamp of the message.<br /> -------------------<br /> Here is what I sent them</p> <p>--------------------</p> <p>The problem is <a href="http://www.example.com" rel="nofollow">http://www.example.com</a> notifications work fine, but <a href="http://www.example.com/sub" rel="nofollow">http://www.example.com/sub</a> and paypal notifications don't work correctly.</p> <p>I have contacted support team from my premium plugin called "Gravity Forms" and they told me to say this to you.</p> <p>---------<br /> What is happening is your web server thinks it hosts your email so it's trying to send the email internally, but because your email isn't hosted locally it's not sending the mail out remotely.</p> <p>Your web server doesn't know it isn't hosting your email so it is trying to route it internally rather than sending it out remotely so it never gets to your Google apps hosted email account.</p> <p>Here is the official support article from Google on this issue:</p> <p><a href="http://www.google.com/support/a/bin/answer.py?hl=en&amp;answer=55299" rel="nofollow">http://www.google.com/support/a/bin/answer.py?hl=en&amp;answer=55299</a></p> <p>Here is a more specific answer to this in the Google Apps help forum:</p> <p><a href="http://www.google.com/support/forum/p/Google+Apps/thread?tid=179686d4bd75d3d2&amp;hl=en" rel="nofollow">http://www.google.com/support/forum/p/Google+Apps/thread?tid=179686d4bd75d3d2&amp;hl=en</a></p> <p>To sum it up you need to tell your web server that your email is hosted remotely so it will send it remotely. Contact your web host to find out specifics on how to do this. It's typically a control panel settings change.</p> <p>Explain to them the email for your domain name is hosted with Google Apps and email sent via PHP on your web server is not arriving to those accounts but it is arriving to accounts not associated with your domain name. They should be able to assist you. You can show them the first Google link above which should provide them with enough information to assist you in correcting the issue.</p> <p>So, I believe what we need to do is to change the e-mail routing to "REMOTE MAIL EXCHANGER", not the "Automatically Detect Configuration: Local (recommended)". I changed the MX record but I am not sure why it is behaving this way..</p> <p>Can you please take a look at see what's wrong? </p> <p>--------------</p> <p>I think they are also saying that it's not their issue. Please help us solve this problem :( </p> https://legacy.forums.gravityhelp.com/topic/multisite-notification-to-admin-fails-for-one-site-but-the-other-is-fine#post-60950 Thu, 31 May 2012 09:35:45 +0000 David Peralty 60950@https://legacy.forums.gravityhelp.com/ <p>You were correct with the link you posted. Take some of the details from that thread and talk to your web host and they should be able to sort it out. </p> <p>The reason we don't support notifications is because we just pass the data to wp-mail.php (WordPress' built-in e-mail function) and that's it. Almost always it is a server or e-mail configuration issue, and not a Gravity Forms issue (unless the e-mail address is wrong or you are trying to do something special). </p> https://legacy.forums.gravityhelp.com/topic/multisite-notification-to-admin-fails-for-one-site-but-the-other-is-fine#post-60914 Thu, 31 May 2012 02:59:17 +0000 joonymobile 60914@https://legacy.forums.gravityhelp.com/ <p>Hi Support Team,</p> <p>will I get a reply? Please let me know.<br /> I heard GF support is awesome though. Please don't disappoint aspirants </p> https://legacy.forums.gravityhelp.com/topic/multisite-notification-to-admin-fails-for-one-site-but-the-other-is-fine#post-60466 Sun, 27 May 2012 00:15:43 +0000 joonymobile 60466@https://legacy.forums.gravityhelp.com/ <p>Multisite, gravityform 1.6.4.4, wordpress 3.3.2, Google App</p> <p>I am experiencing some strange behaviours from GF.<br /> Yes I have searched the forums but there isn't any clear solution to this.</p> <p>my forms and notifications(both user and admin) in <a href="http://www.mysite.com" rel="nofollow">http://www.mysite.com</a> work fine<br /> but the notifications(okay for user, but the admin notification doesn't work) in <a href="http://www.mysite.com/sub" rel="nofollow">http://www.mysite.com/sub</a> doesn't work correctly</p> <p>To say that again,<br /> When the form is submitted, "User notifications" is okay for both <a href="http://www.mysite.com" rel="nofollow">http://www.mysite.com</a> and <a href="http://www.mysite.com/sub" rel="nofollow">http://www.mysite.com/sub</a><br /> BUT "Admin notifications" only works in <a href="http://www.mysite.com" rel="nofollow">http://www.mysite.com</a> AND doesnt work for <a href="http://www.mysite.com/sub" rel="nofollow">http://www.mysite.com/sub</a></p> <p>I tried to use the smtp plugin as one of the GF admins suggested but it only gets my google app account banned.</p> <p>If I need to tell the support team at my hosting server, how should I be telling them?<br /> ------------------</p> <p>I want to add another info since no one has replied.<br /> Everything in the root directory works fine "www.mysite.com"<br /> but my subsite "www.mysite.com/sub" doesn't even send general notifications by Wordpress.<br /> Is it because the email server think I am sending emails internally? like <a href="http://www.gravityhelp.com/forums/topic/one-site-two-forms-only-one-sends-notifications-to-admin" rel="nofollow">http://www.gravityhelp.com/forums/topic/one-site-two-forms-only-one-sends-notifications-to-admin</a> </p>