https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent Gravity Support Forums Topic: No Change to Payment Status, No Notification Email Sent en-US Sat, 04 Apr 2026 16:21:11 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-79587 Mon, 08 Oct 2012 11:05:31 +0000 Chris Hajer 79587@https://legacy.forums.gravityhelp.com/ <p>I understand why you are doing it this way, but I am not sure how to fix it. Maybe we can work around it though. Let me work on the index.php or .htaccess redirect. </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-79536 Mon, 08 Oct 2012 04:53:13 +0000 hypergolica 79536@https://legacy.forums.gravityhelp.com/ <p>Chris,</p> <p>As you observed in a previous post, putting the site in a sub-directory called "american-university-rome" serves an SEO purpose. </p> <p>What you have linked to above seems to suggest that the site can exist at the root, while putting the files in a sub-directory, which I think in turn means that that sub-directory would not appear in the URL.</p> <p>In other words, I want the website root to live here:<br /> <a href="http://www.aur.edu/american-university-rome" rel="nofollow">http://www.aur.edu/american-university-rome</a></p> <p>Not here:<br /> <a href="http://www.aur.edu" rel="nofollow">http://www.aur.edu</a></p> <p>Hence the php redirect for the <a href="http://www.aur.edu" rel="nofollow">http://www.aur.edu</a> index file.</p> <p>Further, the IPN link is pointing to the correct directory, hence the reason I "re-opened" the case. I've also looked for a way to redirect the IPN using php (to add to the <a href="http://www.aur.edu/index.php" rel="nofollow">http://www.aur.edu/index.php</a> file), but no luck.</p> <p>If this is a no-win situation, so be it, but it seems like the complications involved here are more than they should be.</p> <p>Cheers,</p> <p>Tim </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-79456 Sun, 07 Oct 2012 21:54:54 +0000 Chris Hajer 79456@https://legacy.forums.gravityhelp.com/ <p>I keep reading this document, and I don't see anywhere in there about modifying the index.php - it's always "copy" the index.php</p> <p><a href="http://codex.wordpress.org/Giving_WordPress_Its_Own_Directory" rel="nofollow">http://codex.wordpress.org/Giving_WordPress_Its_Own_Directory</a> </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-79455 Sun, 07 Oct 2012 21:46:27 +0000 Chris Hajer 79455@https://legacy.forums.gravityhelp.com/ <p>I don't know enough about your situation to understand why your site is configured as it is. But normally, you would not need to modify the index.php to redirect to the WordPress directory like this. I wish we had a place where we could test this out and try a couple different configurations. I was hoping we could work around the problem and not have to change anything with the working configuration of your site. </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-79325 Sat, 06 Oct 2012 22:36:28 +0000 hypergolica 79325@https://legacy.forums.gravityhelp.com/ <p>Chris, et al.,</p> <p>I've gone back and checked my info. And, having reread the previous discussion, it is not clear to me why the redirect at the root level is the cause of the problem.</p> <p>For example, in the Gravity Forms / Paypal settings, the correct URL is indicated:<br /> <a href="http://www.aur.edu/american-university-rome/?page=gf_paypal_ipn" rel="nofollow">http://www.aur.edu/american-university-rome/?page=gf_paypal_ipn</a><br /> Screenshot: <a href="http://grab.by/gAhs" rel="nofollow">http://grab.by/gAhs</a></p> <p>And, in the Paypal account, that is what I have (in Italian, but you get the idea):<br /> <a href="http://grab.by/gAhA" rel="nofollow">http://grab.by/gAhA</a></p> <p>So why isn't this working? Can we take a second look at this?</p> <p>Thank you.</p> <p>Tim </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-77211 Mon, 24 Sep 2012 18:34:36 +0000 hypergolica 77211@https://legacy.forums.gravityhelp.com/ <p>Hi Chris,</p> <p>Yep, you've put your finger on it: "www.aur.edu" doesn't mean much if you don't know what it stands for, so when we redid the website in 2010 we put Wordpress in the "american-university-rome" directory. It does seem to have made a difference in the search results, but then considering the former website was from the Jurassic period, who knows?</p> <p>Since you mention it, how could I manage the IPN in the index.php file? Any chance you have a snippet at the ready? Else a link?</p> <p>If not, no worries. I'll see what I can find... else move on to the .htaccess solution.</p> <p>Many thanks again for your time and assistance.</p> <p>Cheers,</p> <p>Tim </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-77181 Mon, 24 Sep 2012 16:23:41 +0000 Chris Hajer 77181@https://legacy.forums.gravityhelp.com/ <p>I guess every configuration is different, and I didn't really understand yours. If there is a site at aur.edu, then putting WordPress in the american-university-rome directory is what you would use the WordPress URL and website URL for. However, it does not sound like anything lives at aur.edu so that will never show a site. I guess that's for SEO (good short URL but then the full american-university-rome in the path?)</p> <p>In any event, you can use the index.php redirect as you have, but you will have to handle the IPN, either in that index.php file, or in .htaccess. It's a configuration I've never thought about, but I think I see now how you are using it. </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-77124 Mon, 24 Sep 2012 10:20:51 +0000 hypergolica 77124@https://legacy.forums.gravityhelp.com/ <p>Hi Chris,</p> <p>I'll see if I can get the .htaccess to work. It seems that was something we had before but then we encountered some kind of problem and had to go with the index.php redirect.</p> <p>It still isn't clear to me what you mean when you say "There are not normally any modifications like that required to run WordPress in a folder like that."</p> <p>If that were true, then how would users going to the root URL, in our case <a href="http://www.aur.edu" rel="nofollow">http://www.aur.edu</a>, be taken to folder of the website, <a href="http://www.aur.edu/american-university-rome" rel="nofollow">http://www.aur.edu/american-university-rome</a>, without a redirect?</p> <p>You seem to suggest there is yet another way... but I don't follow. </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-77101 Mon, 24 Sep 2012 08:58:55 +0000 Chris Hajer 77101@https://legacy.forums.gravityhelp.com/ <p>Regarding <a href="http://www.gravityhelp.com/forums/topic/no-change-to-payment-status-no-notification-email-sent#post-77077" rel="nofollow">this question</a>: There are not normally any modifications like that required to run WordPress in a folder like that. I'm not sure what problem needed to be solved at the time, but however it was done, WordPress does not really know about it, so when Gravity Forms asks "what is the URL" to set the IPN, it gets the wrong information from WordPress.</p> <p>Regarding the .htaccess redirect: that is how I would do it, to ensure that the IPN is always sent to the right place. You're working around the problem with the way this was set up, but if nothing else is broken, this will at least get IPN working for you. </p> https://legacy.forums.gravityhelp.com/topic/no-change-to-payment-status-no-notification-email-sent#post-77079 Mon, 24 Sep 2012 05:15:37 +0000 hypergolica 77079@https://legacy.forums.gravityhelp.com/ <p>Chris,</p> <p>Quick follow-up: would you recommend a redirect using a .htaccess file?</p> <p>Else, what kind of redirect would be compatible with the Gravity Forms method of passing information from Paypal to the website?</p> <p>Thanks,</p> <p>Tim </p>