https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent Gravity Support Forums Topic: No Confirmation being displayed and no Mail, Notification or Entry being sent?! en-US Sun, 05 Apr 2026 03:48:13 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent#post-3464 Wed, 17 Feb 2010 18:22:40 +0000 Carl Hancock 3464@https://legacy.forums.gravityhelp.com/ <p>This issue has been resolved. It was related to IIS and permalink rewrite rules the user had in place. </p> https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent#post-3457 Wed, 17 Feb 2010 14:50:37 +0000 jamesr 3457@https://legacy.forums.gravityhelp.com/ <p>No problem, will do now thanks! </p> https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent#post-3456 Wed, 17 Feb 2010 14:42:49 +0000 Carl Hancock 3456@https://legacy.forums.gravityhelp.com/ <p>Hey James, can you do me a favor and use the Contact Us form and send us a WordPress admin login for this site so we can take a look? It's something specific to your site setup, other users aren't experiencing it, so we will have to look at it. </p> https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent#post-3455 Wed, 17 Feb 2010 14:33:30 +0000 jamesr 3455@https://legacy.forums.gravityhelp.com/ <p>Thanks Carl, I activated the default theme and it still didn't work so I did as you said and deactivated all my plugins. I then activated the Gravity Form plugin and it still isn't working.</p> <p>:-/ </p> https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent#post-3454 Wed, 17 Feb 2010 13:55:17 +0000 Carl Hancock 3454@https://legacy.forums.gravityhelp.com/ <p>It appears to be a plugin or theme conflict of some kind. You aren't triggering validation or receiving a confirmation because something (most likely another plugin or theme) is preventing the form from being submitted.</p> <p>Test for Theme Conflicts</p> <p>- Activate the default theme (Kubrick)<br /> - Test Gravity Forms to see if the form submits</p> <p>If it works, then there is something in your theme, most likely in the functions.php file preventing it from functioning properly.</p> <p>If it does not work then you will have to test for Plugin Conflicts.</p> <p>Test For Plugin Conflicts</p> <p>- Deactivate *ALL* Plugins<br /> - Activate Gravity Forms<br /> - Test to see if the form submits properly<br /> - Activate each other plugin one by one, testing Gravity Forms after each plugin you activate.<br /> - If you hit a plugin that causes it to stop working, make note of it and deactivate it and continue just to test all the plugins you are running.</p> <p>When/if you hit a plugin(s) that is causing a conflict, let us know the results and we can look into it further. </p> https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent#post-3453 Wed, 17 Feb 2010 12:55:36 +0000 jamesr 3453@https://legacy.forums.gravityhelp.com/ <p>No Support? </p> <p>Maybe I should post a link to the form:</p> <p><a href="http://www.zoost.ie/contact" rel="nofollow">http://www.zoost.ie/contact</a> </p> https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent#post-3450 Wed, 17 Feb 2010 06:03:56 +0000 jamesr 3450@https://legacy.forums.gravityhelp.com/ <p>I should also mention no validation of required form fields is working either. </p> https://legacy.forums.gravityhelp.com/topic/no-confirmation-being-displayed-and-no-mail-notification-or-entry-being-sent#post-3449 Wed, 17 Feb 2010 05:59:53 +0000 jamesr 3449@https://legacy.forums.gravityhelp.com/ <p>Just purchased, installed and customised my first Gravity form yesterday but when I went to actually use it with some test information - I get nothing. </p> <p>The page seems to load for a second and all the fields are reset but no text confirmation is displayed as I have specified in the settings: "{Full Name:7}, Thanks for contacting us! We will get in touch with you shortly." No email is sent nor is any entry received. I'm pretty sure I have everything set up correctly as the documentation explains. </p> <p>Could an SMTP issue be causing these problems?</p> <p>Any help would be most appreciated!<br /> Thanks,<br /> James </p>