https://legacy.forums.gravityhelp.com/topic/no-email-notifications Gravity Support Forums Topic: No Email Notifications en-US Wed, 29 Apr 2026 20:27:18 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/no-email-notifications#post-83500 Wed, 24 Oct 2012 23:28:07 +0000 Chris Hajer 83500@https://legacy.forums.gravityhelp.com/ <p>The Echelon theme uses the [raw] shortcode. Documentation: <a href="http://themes.mysitemyway.com/echelon/shortcodes/" rel="nofollow">http://themes.mysitemyway.com/echelon/shortcodes/</a> </p> <p>The addition of the function and associated [raw] shortcode to the theme changes how WordPress processes all shortcodes, including the Gravity Forms shortcode. Your theme is adding additional markup to the [gravityforms] shortcode output. Take a look at the source of the page around the gform_footer top_label. There are extra &lt; br /&gt; and &lt; p &gt; tags being added. This can cause all sorts of problems with Gravity Forms. You need to fix this problem first before we can move on to notification issues.</p> <p>You can read more about this [raw] shortcode in these topics:<br /> <a href="http://www.gravityhelp.com/forums/tags/raw" rel="nofollow">http://www.gravityhelp.com/forums/tags/raw</a></p> <p>The quick fix is to wrap the [gravityforms] shortcode in the [raw] shortcode. That works around the problem. The permanent fix is to remove the function and shortcode from the theme. </p> https://legacy.forums.gravityhelp.com/topic/no-email-notifications#post-83407 Wed, 24 Oct 2012 17:56:48 +0000 benjamin.hughes2@gmail.com 83407@https://legacy.forums.gravityhelp.com/ <p>I have the same issue. I can send a user notification to in-house domains, e.g. @mydomain.com , however external domains do not receive the email. I am using SMTP and the test emails work just fine. </p> <p><a href="http://championstartup.com/email-referral/" rel="nofollow">http://championstartup.com/email-referral/</a> </p> https://legacy.forums.gravityhelp.com/topic/no-email-notifications#post-81887 Wed, 17 Oct 2012 23:47:43 +0000 Chris Hajer 81887@https://legacy.forums.gravityhelp.com/ <p>Those are very strange experiences you are having there. I have not heard of anyone else having found exactly the same thing. </p> https://legacy.forums.gravityhelp.com/topic/no-email-notifications#post-81764 Wed, 17 Oct 2012 13:44:23 +0000 synecticsmedia 81764@https://legacy.forums.gravityhelp.com/ <p>I got the forms to finally work, but the issue seems to be sporadic.</p> <p>I could not get the form to send a notification no matter what I did. I created a new form, with the same fields - and notifications started working.</p> <p>In one instance, also encountered a bug where changing the submission from a Thank You text to a page redirect causes an issue where an email notification won't be sent out. </p> https://legacy.forums.gravityhelp.com/topic/no-email-notifications#post-80918 Sun, 14 Oct 2012 19:41:48 +0000 Chris Hajer 80918@https://legacy.forums.gravityhelp.com/ <p>How are your notifications configured? What are the "To" and "From" email addresses? If you change one or the other, is your result any different? </p> https://legacy.forums.gravityhelp.com/topic/no-email-notifications#post-80374 Thu, 11 Oct 2012 16:20:37 +0000 synecticsmedia 80374@https://legacy.forums.gravityhelp.com/ <p>Hmmmm, I downloaded WP-Mail-SMTP, installed the plugin and set it up with a verified gmail address. I received the test email from the plugin just fine. However, the form still doesn't send an email notification upon submission. </p> https://legacy.forums.gravityhelp.com/topic/no-email-notifications#post-80326 Thu, 11 Oct 2012 11:40:35 +0000 David Peralty 80326@https://legacy.forums.gravityhelp.com/ <p>Sounds like you'll need to install and configure an SMTP plugin to help WordPress deliver the e-mails. Gravity Forms uses WordPress' wp-mail.php (sendmail) and as such it can be a bit finicky. If you install and configure a SMTP plugin, it may resolve your issue. Also, make sure your from address is a valid e-mail address so your server doesn't block it as spam. </p> https://legacy.forums.gravityhelp.com/topic/no-email-notifications#post-80313 Thu, 11 Oct 2012 10:39:08 +0000 synecticsmedia 80313@https://legacy.forums.gravityhelp.com/ <p>I set up 2 separate WordPress installs on the same domain for a couple of landing page registration pages. (Different themes, different logins, the client wanted to keep the registration data separate which is why I set up different installs).</p> <p>Both forms use Gravity Forms for submission. Both are set to go to the same recipient. One of the landing pages will send an email notification after submission, and the other does not, and I'm a little confused as to why that is. The notification settings are configured identically, and both forms record entry submissions just fine. I'm kind of at a loss with support, since we use the GF plugin on other sites on our server that submit and notify via email correctly. </p>