https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries Gravity Support Forums Topic: No Notifications or Entries en-US Sun, 05 Apr 2026 12:12:54 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24868 Thu, 05 May 2011 14:03:54 +0000 jonahcoyote 24868@https://legacy.forums.gravityhelp.com/ <p>Actually it looks like its working now.</p> <p>Thanks for all your help Carl!<br /> Jonah </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24846 Thu, 05 May 2011 12:19:04 +0000 Carl Hancock 24846@https://legacy.forums.gravityhelp.com/ <p>It's going to depend on the capabilities of your SMTP setup. It may require the Send From address be the same email address that is hosted on that SMTP server. Have you utilized the Test Email feature to send a test email successfully? </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24817 Wed, 04 May 2011 21:07:30 +0000 jonahcoyote 24817@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,</p> <p>I got WP Mail SMTP running (the test email went through) but I'm still not getting notifications via email. I did also set the plugin to have WP use SMTP instead of PHP mail(). Is there anything special that needs to be configured in order for this to work with Gravity Forms?</p> <p>Thanks,<br /> Jonah </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24745 Tue, 03 May 2011 17:21:55 +0000 Carl Hancock 24745@https://legacy.forums.gravityhelp.com/ <p>@clamonte Good to hear. GoDaddy is notorious for email related issues. We plan on creating an Add-On for the rock solid Postmark (<a href="http://www.postmarkapp.com" rel="nofollow">http://www.postmarkapp.com</a>) email service later this year that will allow users to use a reliable 3rd party service to send their emails so no matter what web host they use they will have a reliable way to send emails via their WordPress site. </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24744 Tue, 03 May 2011 17:18:18 +0000 clamonte 24744@https://legacy.forums.gravityhelp.com/ <p>Thanks Carl! That worked. All I had to do was change the "From Email" to the GoDaddy email address. I really don't like GoDaddy. This is just another reason not to use them (aside from being placed on hold EVERY single time for the past several years.) </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24736 Tue, 03 May 2011 15:57:26 +0000 jonahcoyote 24736@https://legacy.forums.gravityhelp.com/ <p>Hi Carl, thanks, just sent all the info.</p> <p>- Jonah </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24734 Tue, 03 May 2011 15:32:08 +0000 Carl Hancock 24734@https://legacy.forums.gravityhelp.com/ <p>Yes we can debug it directly. In order to do so we will need a WordPress admin login, FTP login and ideally access to PHPMyAdmin or something similar (hosting control panel access) to inspect the database. You can send us this information via our Contact US form and reference this forum post and we can take a look and debug the issue. </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24732 Tue, 03 May 2011 15:22:44 +0000 jonahcoyote 24732@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,</p> <p>Supposedly the admin user now has full access to the database and I followed the steps to delete the wp_options entry and deactivate/reactivate Gforms, but it's still not working. No entries or notifications.</p> <p>Is there a way to debug this or find out for sure if we'll be able to get it working on a Windows host?</p> <p>Thanks,<br /> Jonah </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24711 Tue, 03 May 2011 12:53:13 +0000 Carl Hancock 24711@https://legacy.forums.gravityhelp.com/ <p>@clamonte The difference is going to be the From address configured in the notifications. Try using a Send From address that is associated with that GoDaddy hosted site. If you are unable to get it working, send us a WordPress admin login for this site via our Contact Us form and we'll take a look. But i'll warn you, GoDaddy is the single biggest source of email notifications issues that we encounter and they have never been of any help in trying to determine the source which is frustrating because sending email is entirely dependent on the web server which is what they manage. </p> https://legacy.forums.gravityhelp.com/topic/no-notifications-or-entries#post-24709 Tue, 03 May 2011 12:36:39 +0000 clamonte 24709@https://legacy.forums.gravityhelp.com/ <p>Yes, the SMTP acc't is with GoDaddy. I've got the SMTP Host set to "smtpout.secureserver.net" and the SMTP Port set to port 25. For "Encryption" "No encryption" is selected and for Authentication, "Yes: Use SMTP authentication" is selected. I don't understand how the test emails can work while the form notifications don't work. </p>