https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through Gravity Support Forums Topic: Not All Entries Coming Through en-US Sun, 19 Apr 2026 20:12:40 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-105040 Thu, 20 Dec 2012 15:16:56 +0000 David Peralty 105040@https://legacy.forums.gravityhelp.com/ <p>Glad you were able to figure it out. All my best! </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-105011 Thu, 20 Dec 2012 14:02:47 +0000 SunPrinting 105011@https://legacy.forums.gravityhelp.com/ <p>I missed one of the settings that needed to be changed in the php.ini file. Once I changed both the fileuploadsize and the postsize everything fell into place. Thank you so much for you help on this matter. </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-104596 Wed, 19 Dec 2012 15:29:11 +0000 David Peralty 104596@https://legacy.forums.gravityhelp.com/ <p>You might want to contact your host about that limitation as they might have the server set to stick to their settings as a security thing. </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-104592 Wed, 19 Dec 2012 15:21:20 +0000 SunPrinting 104592@https://legacy.forums.gravityhelp.com/ <p>I think the real hang up is the file size upload limit is set at 10M but no matter where I try and change the settings nothing changes. Everything that fails loads until it hits 100% and then nothing. No error message. Things below 10mb seem okay but I did have one instance when it gave me an error page that said the webpage was not longer available. </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-104584 Wed, 19 Dec 2012 14:54:51 +0000 SunPrinting 104584@https://legacy.forums.gravityhelp.com/ <p>I added the following to the php.ini file at the same level at the wp-config file for the subsite but I don't see a change in settings when I view the info.php page. </p> <p>upload_max_filesize = 64M<br /> post_max_size = 64M<br /> max_execution_time = 300<br /> max_input_time = 300 </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-104566 Wed, 19 Dec 2012 14:03:16 +0000 SunPrinting 104566@https://legacy.forums.gravityhelp.com/ <p>Okay, I've added the phpinfo page and you can access it at<br /> <a href="http://temptestblog.angela.sunprintinghost.com/info.php" rel="nofollow">http://temptestblog.angela.sunprintinghost.com/info.php</a></p> <p>There is no message when the upload fails. It just refreshes the page you were on without any changes. Customers contacted us that they sent files. We stepped through things with them. I was able to witness 4 failures out of twelve upload attempts. The bigger the file the more likely to fail but noticed I tried sending the same file twice and the second time it went through. I think it is a time issue where the upload is just stopping before it can complete. This site is a sub-site on a reseller account. I have added a php.ini file with the following code...<br /> &lt;?php<br /> upload_max_filesize = 64M<br /> post_max_size = 64M<br /> max_execution_time = 300<br /> ?&gt; </p> <p>But it seems to be reading the settings from the public.html php.ini file which is set at 30. Can I duplicate the public php.ini file from the main home folder and put it in the sub-site home, change the settings and save it there? </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-104485 Wed, 19 Dec 2012 11:14:37 +0000 Chris Hajer 104485@https://legacy.forums.gravityhelp.com/ <p>Also, how do you know the uploads are failing? Do you have an error where the uploaded file should be, in an entry or email notification. </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-104484 Wed, 19 Dec 2012 11:13:56 +0000 Chris Hajer 104484@https://legacy.forums.gravityhelp.com/ <p>Can you put a php info file in the directory where you have your custom php.ini, and load it in a browser to see if the changes you are making in your custom php.ini are actually having an effect? Add this to a file and call that file up in a browser:<br /> <pre><code>&lt;?php phpinfo(); ?&gt;</code></pre> <p>Save that as info.php, maybe, and call it up here:<br /> <a href="http://temptestblog.angela.sunprintinghost.com/info.php" rel="nofollow">http://temptestblog.angela.sunprintinghost.com/info.php</a> </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-102699 Fri, 14 Dec 2012 12:31:10 +0000 SunPrinting 102699@https://legacy.forums.gravityhelp.com/ <p>Don't know if these settings are inportant but this is what is in the main domain php.ini file<br /> ;;;;;;;;;;;;;;;;;;;<br /> ; Resource Limits ;<br /> ;;;;;;;;;;;;;;;;;;;</p> <p>; Maximum execution time of each script, in seconds<br /> ; <a href="http://php.net/max-execution-time" rel="nofollow">http://php.net/max-execution-time</a><br /> ; Note: This directive is hardcoded to 0 for the CLI SAPI<br /> max_execution_time = 30</p> <p>; Maximum amount of time each script may spend parsing request data. It's a good<br /> ; idea to limit this time on productions servers in order to eliminate unexpectedly<br /> ; long running scripts.<br /> ; Note: This directive is hardcoded to -1 for the CLI SAPI<br /> ; Default Value: -1 (Unlimited)<br /> ; Development Value: 60 (60 seconds)<br /> ; Production Value: 60 (60 seconds)<br /> ; <a href="http://php.net/max-input-time" rel="nofollow">http://php.net/max-input-time</a><br /> max_input_time = 60</p> <p>; Maximum input variable nesting level<br /> ; <a href="http://php.net/max-input-nesting-level" rel="nofollow">http://php.net/max-input-nesting-level</a><br /> ;max_input_nesting_level = 64</p> <p>; Maximum amount of memory a script may consume (128MB)<br /> ; <a href="http://php.net/memory-limit" rel="nofollow">http://php.net/memory-limit</a><br /> memory_limit = 128M</p> <p>What I have set in the subdomain directory php.ini file is<br /> &lt;?php<br /> upload_max_filesize = 64M<br /> post_max_size = 64M<br /> max_execution_time = 300<br /> ?&gt; </p> https://legacy.forums.gravityhelp.com/topic/not-all-entries-coming-through#post-102682 Fri, 14 Dec 2012 11:38:33 +0000 SunPrinting 102682@https://legacy.forums.gravityhelp.com/ <p>Using form to upload customer file and info. Some files upload successfully while others load to 100% on the progress bar but when they say communicating with the site address and the process stops. There is no error reported nor text stating a success. Customers think they have finished the process but the file never reaches the upload folder or even Dropbox when we had that gravity form plug-in initiated. I know that the timeout for file upload is 300 seconds and the file upload takes less than that. Also the max file size upload is 64 mb and the files that have failed have all been below this file size. It does seem that files over 10 MB are more likely to fail based on testing results I have tried but this is not always the case. I have also tried a variety of file types based on the file requirements we have set(pdf, zip, doc, docx). I have also set up the form on this test site that has a default WP theme and no additional plug-ins so I have ruled out interactions with other programs. WP version 3.5 / php 5.3.8</p> <p>This is the URL for the dummy site that has a single gravity form including a file upload feature.<br /> <a href="http://temptestblog.angela.sunprintinghost.com/home-page/" rel="nofollow">http://temptestblog.angela.sunprintinghost.com/home-page/</a> </p>