https://legacy.forums.gravityhelp.com/topic/not-logging-all-form-entries-authorizenet-account-does-not-match Gravity Support Forums Topic: Not logging all form entries? Authorize.net account does not match. en-US Mon, 20 Apr 2026 09:22:57 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/not-logging-all-form-entries-authorizenet-account-does-not-match#post-286854 Wed, 29 May 2013 13:55:39 +0000 David Peralty 286854@https://legacy.forums.gravityhelp.com/ <p>The only way to do this would be to log a bunch of submissions through Gravity Forms and see if any of them go through to Authorize.net but don't show up in the entries panel (somehow). </p> https://legacy.forums.gravityhelp.com/topic/not-logging-all-form-entries-authorizenet-account-does-not-match#post-286844 Wed, 29 May 2013 13:49:58 +0000 agelfand 286844@https://legacy.forums.gravityhelp.com/ <p>Is there a way to demonstrate this? They are convinced that GF is not logging all form submissions (which does not sound at all right to me). Is there anythng specific they can ask authorize.net to determine how a transaction took place? Sorry if this sounds ignorant - I don't use authorize.net myself and so am just trying to follow up on their complaint. Thanks! </p> https://legacy.forums.gravityhelp.com/topic/not-logging-all-form-entries-authorizenet-account-does-not-match#post-286824 Wed, 29 May 2013 13:40:44 +0000 David Peralty 286824@https://legacy.forums.gravityhelp.com/ <p>I would assume they are using their Authorize.net account for more than just what Gravity Forms captures.. </p> https://legacy.forums.gravityhelp.com/topic/not-logging-all-form-entries-authorizenet-account-does-not-match#post-286815 Wed, 29 May 2013 13:36:01 +0000 agelfand 286815@https://legacy.forums.gravityhelp.com/ <p>I installed GF + Authorize.net add on for a client recently. The client says that their Authorize.net account is showing more entries than those logged in the GF database table; ergo GF is not logging all form entries:</p> <p>"The problem is that the forms are displaying X number of donation<br /> entries in our database, but the merchant account with authorize.net is<br /> showing X+Y entries, meaning that our database with Gravity Forms is not<br /> logging all of the entries. There is no display message, we see it when we<br /> compare the two records between gravity forms and authorize.net."</p> <p>they assume that if the records don't match, then GF is not logging all entries. I think it also stands to reason that transactions are happening outside of the Gravity form - does that sound right? I don't know where/how those transactions would be made, though. All Any insights into how to troubleshoot this issue would be appreciated.</p> <p>ETA:<br /> Here is the Web link -<br /> <a href="https://www.isgh.org/donate/" rel="nofollow">https://www.isgh.org/donate/</a> </p>