https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2 Gravity Support Forums Topic: Not receiving email notifications en-US Sun, 19 Apr 2026 22:05:12 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-76164 Tue, 18 Sep 2012 20:03:07 +0000 Chris Hajer 76164@https://legacy.forums.gravityhelp.com/ <p>OK. Happy to hear you worked it out with them. </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-76162 Tue, 18 Sep 2012 19:58:28 +0000 DGRComms 76162@https://legacy.forums.gravityhelp.com/ <p>OK please ignore, I just managed to get it to work after many tries with HostGator :) Thanks </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-76160 Tue, 18 Sep 2012 19:53:01 +0000 Chris Hajer 76160@https://legacy.forums.gravityhelp.com/ <p>WordPress and Windows have a long history of not getting along.</p> <p>It does not appear that you are able to connect to the SMTP server at coxmail on port 25. On this page of documentation from Cox <a href="http://ww2.cox.com/business/idaho/support/data/article.cox?articleId=13f363a0-69e5-11e0-4e73-000000000000" rel="nofollow">http://ww2.cox.com/business/idaho/support/data/article.cox?articleId=13f363a0-69e5-11e0-4e73-000000000000</a> it mentions that you should use SSL and also use port 465. Screenshot <a href="http://media.cox.com/cbsupport/images/internet/general/microsoftoutlook2003-6.jpg" rel="nofollow">http://media.cox.com/cbsupport/images/internet/general/microsoftoutlook2003-6.jpg</a></p> <p>Change port 25 to port 465, then check the box which says "Use SSL Encryption" and try the test again. You should at least be able to connect, even if you get an authentication error. That's OK, we'll be making progress at that point. Post another screenshot after you have made these two changes to the WP Mail SMTP settings. </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-76156 Tue, 18 Sep 2012 19:41:42 +0000 DGRComms 76156@https://legacy.forums.gravityhelp.com/ <p>I have been told again by HostGator the following;<br /> To send from your Windows-hosted Wordpress you'll need a working email account, and to tell Wordpress to login and send as that same account. </p> <p>Eventually we did the following:<br /> change the mx records under the dns settings on HostGator so that its pointing to the same mx record that the domain is.</p> <p>Created an email address on HostGator and added all these details to the WP Mail SMTP. Getting the same error message that I have been getting. <a href="http://www.hibcc.org/wp-content/uploads/SMTP%20Issue.png" rel="nofollow">http://www.hibcc.org/wp-content/uploads/SMTP%20Issue.png</a> </p> <p>I am at a total loss as to why we cannot get a windows server to let wordpress send emails.<br /> Appreciate your help and any knowledge you might have on this.<br /> Thanks </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-76150 Tue, 18 Sep 2012 18:52:43 +0000 Chris Hajer 76150@https://legacy.forums.gravityhelp.com/ <p>Sounds like they are restricting the email you can send to email coming from an address for a domain they host there? That is true using the built in wp_mail() usually, but that's the whole point of using WP Mail SMTP. You call an external SMTP server.</p> <p>What settings did you use for configuring the WP Mail SMTP plugin? Post a screenshot at an image hosting service and paste the link here. Hide the password if you like.</p> <p>You have to make sure the test email can be sent. Once that is successful, you should be able to receive email from your WordPress site. </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-76148 Tue, 18 Sep 2012 18:47:32 +0000 DGRComms 76148@https://legacy.forums.gravityhelp.com/ <p>No, I was not. I have been chatting with HostGator and they are saying that if my email address is not hosted on their servers (which is not) it will not work. Any ideas on this? I can't believe that there isn't a way to get emails to send if they are hosted elsewhere. </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-76141 Tue, 18 Sep 2012 18:31:21 +0000 Chris Hajer 76141@https://legacy.forums.gravityhelp.com/ <p>Were you able to send the test message from WP Mail SMTP successfully? That is step number one. </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-76127 Tue, 18 Sep 2012 17:34:46 +0000 DGRComms 76127@https://legacy.forums.gravityhelp.com/ <p>Thanks Chris. I have installed WP Mail SMTP and I cannot get it to work. My site is on a Windows server with HostGator and I can't seem to find a solution.</p> <p>do you have any ideas by any chance? Thanks </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-75967 Tue, 18 Sep 2012 02:10:03 +0000 Chris Hajer 75967@https://legacy.forums.gravityhelp.com/ <p>@DGRComms WP Mail SMTP is still supported and continues to work. It's also been over a year since Configure SMTP was updated, and it continues to work as well.</p> <p>@jlbworks, thank you for the update. Glad you got that working. </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-email-notifications-2#post-75911 Mon, 17 Sep 2012 20:52:17 +0000 jlbworks 75911@https://legacy.forums.gravityhelp.com/ <p>I just had success with WP-SMTP. Apologies for not trying it before I posted. Thank you! </p>