https://legacy.forums.gravityhelp.com/topic/not-receiving-form-submission-notifications Gravity Support Forums Topic: Not Receiving Form Submission Notifications en-US Mon, 20 Apr 2026 15:27:02 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/not-receiving-form-submission-notifications#post-53108 Wed, 21 Mar 2012 19:58:34 +0000 John Overall 53108@https://legacy.forums.gravityhelp.com/ <p>I had the same thing on one of my sites all seems well then suddenly I was no longer getting notifications.</p> <p>After following several threads on this topic I found my answer to the issue. None of the suggestions helped but what did is that it made me think about my other plugins. Here is what I found out. </p> <p>Look for any other plugin that may be using the php mail or wp_mail function from WordPress or that may be co-opting it for its own version. Seems that one plugin I was using mail press which was handling everything after an update just started blocking the forms from properly sending. </p> <p>There was a setting in that plugin that told it to use its own version of wp_mail once I turned that off it started sending the forms properly again. So lesson learned even plugins that play well together may start fighting kinda like toddlers. </p> <p>Lesson nothing may have changed except you may have done your proper updates and something change in the plugins. </p> <p>John Overall </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-form-submission-notifications#post-52058 Sun, 11 Mar 2012 17:14:58 +0000 abundancefinancial 52058@https://legacy.forums.gravityhelp.com/ <p>sorry thats 2 of 5 forms that are working. 3 are not. </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-form-submission-notifications#post-52057 Sun, 11 Mar 2012 17:14:28 +0000 abundancefinancial 52057@https://legacy.forums.gravityhelp.com/ <p>Thanks for the quick reply, I have tried the SMTP plugin without success. I have 5 forms one the site and 2 of the 3 are working. </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-form-submission-notifications#post-52054 Sun, 11 Mar 2012 16:52:46 +0000 Richard Vav 52054@https://legacy.forums.gravityhelp.com/ <p>Has anything changed on that sites setup that could be interfering with the notifications such any new plugins or a server upgrade etc</p> <p>Since gravity forms doesn't handle sending the email notifications your web server either needs to configured for sending email or you need a wordpress smtp plugin installed. Check out this post by Rob for some recommendations for troubleshooting email notifications.</p> <p><a href="http://www.gravityhelp.com/forums/topic/having-trouble-with-alerts-i-am-not-notified-of-filled-out-forms#post-44294" rel="nofollow">http://www.gravityhelp.com/forums/topic/having-trouble-with-alerts-i-am-not-notified-of-filled-out-forms#post-44294</a> </p> https://legacy.forums.gravityhelp.com/topic/not-receiving-form-submission-notifications#post-52050 Sun, 11 Mar 2012 16:43:17 +0000 abundancefinancial 52050@https://legacy.forums.gravityhelp.com/ <p>Hello,<br /> I have been using Gravity forms quite successfully (without any issues) for about the last 8 month on 5 websites and only recently 1 of the website is not sending me a notification when I receive a form submission. I recently upgraded to a developer licence thinking this was the issue but I am still not receiving notifications when a form is filled. The submitted form is being captured within the form entry section but I am not being notified by email. The website is and form in question is: </p> <p><a href="http://dental-insurancequotes.ca/dental-insurance-quote" rel="nofollow">http://dental-insurancequotes.ca/dental-insurance-quote</a> </p> <p>Any suggestions?<br /> Thanks </p>