https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working Gravity Support Forums Topic: Notification "From Email" not working? en-US Mon, 20 Apr 2026 01:09:21 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15931 Mon, 10 Jan 2011 22:27:13 +0000 Matthew Bookspan 15931@https://legacy.forums.gravityhelp.com/ <p>You are right. I had the web server fixed and email is now sending as expected. Lastly, I don't mind disabling the DKIM feature. It was causing other issues with some of my clients.</p> <p>Thanks again for helping diagnose the problem. I really appreciate it. </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15919 Mon, 10 Jan 2011 19:37:32 +0000 Carl Hancock 15919@https://legacy.forums.gravityhelp.com/ <p>You shouldn't need to revert any security features, your web hosting just needs to be configured so it knows your email is hosted with Google and not with your web host. Right now your web server never sends out the email to that domain because it thinks it hosts your email. </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15918 Mon, 10 Jan 2011 19:26:41 +0000 Matthew Bookspan 15918@https://legacy.forums.gravityhelp.com/ <p>You are right - I use Google Apps. I made a change last week to support their new DKIM security feature at the same time that I upgraded to 3.0.4. I will reach out to my hosting provider and ask them to revert it. Thanks! </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15916 Mon, 10 Jan 2011 19:09:47 +0000 Carl Hancock 15916@https://legacy.forums.gravityhelp.com/ <p>If it is not sending emails to your own domain then this is a web server configuration issue.</p> <p>You need to configure your web server to that email is sent Remotely, not locally or the automatic setting. This is can typically be done in your CPanel although you will need to contact your web host for specifics.</p> <p>Explain to them that you have an application that is sending email fine via PHP *EXCEPT* when it is going to the same domain as the site itself.</p> <p>I'm guessing your email is hosting with Google Apps or some other 3rd party email service (although could still be with your web host, it happens on occasion). What is happening is your web server thinks it is hosting your email so it sends the email to itself... but it's not hosting your email so you don't receive it.</p> <p>This is why you need to configure your hosting settings to send email remotely so that it sends to your remotely hosted email. </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15914 Mon, 10 Jan 2011 19:05:19 +0000 Matthew Bookspan 15914@https://legacy.forums.gravityhelp.com/ <p>More data:</p> <p>* The form sends an email outside of my domain - so the client would receive it.<br /> * The form does not send an email to the admin or to any other email that uses my domain (blacktipit.com). </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15911 Mon, 10 Jan 2011 18:43:19 +0000 Matthew Bookspan 15911@https://legacy.forums.gravityhelp.com/ <p>Ok, now GF is failing again. No notification to the end-user nor to the Admin. Adding a user via WP results in a received email. I sent credentials via email (your contact form isn't secure). :) </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15740 Sun, 09 Jan 2011 16:04:40 +0000 Matthew Bookspan 15740@https://legacy.forums.gravityhelp.com/ <p>Carl,</p> <p>Will do. Oddly enough, GF will send the end-user an email notification. And, I get notifications from a new user registration. My guess is that this is a config error on my part somewhere. </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15704 Sun, 09 Jan 2011 14:10:37 +0000 Carl Hancock 15704@https://legacy.forums.gravityhelp.com/ <p>@mbookspan Send us a WordPress admin login for the site having the issue via our Contact Us form and describe your issue in the Contact Us request and we will look into it and see what is going on. Nothing changed in WordPress 3.0.4 that should impact this, so something else is going on. </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15703 Sun, 09 Jan 2011 14:09:16 +0000 Carl Hancock 15703@https://legacy.forums.gravityhelp.com/ <p>@ESMWebhelp I had responded to our email correspondence a while back. The issue you are running into is a server configuration issue on your end. </p> <p>That is the reason why the email being sent from the Send To is an email address that is neither setup in Gravity Forms or as your WordPress email in your WordPress settings. Something with how your web server is setup is refusing to allow Gravity Forms to set the Send To address, it's substituting it's own.</p> <p>It's not a code issue, plugin or WordPress issue. It's a server configuration issue specific to your site and no other users are experiencing this specific issue.</p> <p>The only resolution I can offer is to install and configure an SMTP plugin to force WordPress to send email via SMTP. You can download the SMTP plugin here:</p> <p><a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a></p> <p>You will have to properly configure the SMTP settings once you activate the plugin. </p> https://legacy.forums.gravityhelp.com/topic/notification-from-email-not-working#post-15702 Sun, 09 Jan 2011 13:27:39 +0000 Matthew Bookspan 15702@https://legacy.forums.gravityhelp.com/ <p>I am using GF 1.4.5. And yes, creating a user sent me a welcome message. </p>