https://legacy.forums.gravityhelp.com/topic/notification-to-user-not-recognising-the-from-name-or-from-email Gravity Support Forums Topic: Notification to User not recognizing the 'From Name' or 'From Email' en-US Thu, 09 Apr 2026 17:05:45 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/notification-to-user-not-recognising-the-from-name-or-from-email#post-32111 Tue, 09 Aug 2011 13:38:27 +0000 Chris Hajer 32111@https://legacy.forums.gravityhelp.com/ <p>Thanks for the update. Glad you got that resolved. </p> https://legacy.forums.gravityhelp.com/topic/notification-to-user-not-recognising-the-from-name-or-from-email#post-32108 Tue, 09 Aug 2011 12:55:36 +0000 twistystraws 32108@https://legacy.forums.gravityhelp.com/ <p>I'm using 'Members' by Justin Tadlock, 'New User Email Setup' by Alex Gragg, and Subscribe2 by Matthew Robinson, which I think are the only ones that might be relevant. I've managed to get round the issue by using a new email address for the site admin account, so this isn't as much of a problem anymore. Thanks for your help though. </p> https://legacy.forums.gravityhelp.com/topic/notification-to-user-not-recognising-the-from-name-or-from-email#post-30705 Thu, 21 Jul 2011 19:05:00 +0000 Carl Hancock 30705@https://legacy.forums.gravityhelp.com/ <p>Yes, we've actually seen this happen when another plugin or theme incorrectly sets the From information using a hook that can then override Gravity Forms. Are you using any plugins like Magic Members (which is known to do this)? If not, what plugins are you running? </p> https://legacy.forums.gravityhelp.com/topic/notification-to-user-not-recognising-the-from-name-or-from-email#post-30674 Thu, 21 Jul 2011 13:04:40 +0000 twistystraws 30674@https://legacy.forums.gravityhelp.com/ <p>Thanks Carl. I have another plugin (new user email) which uses the same email address that the user registration plugin is not allowing. The email address is a registered account on my SMTP server. Any further information required? </p> https://legacy.forums.gravityhelp.com/topic/notification-to-user-not-recognising-the-from-name-or-from-email#post-30666 Thu, 21 Jul 2011 12:50:45 +0000 Carl Hancock 30666@https://legacy.forums.gravityhelp.com/ <p>It's possible your SMTP server isn't allowing it to use the From Name and From Email because they aren't emails associated with that SMTP servers. </p> <p>If you configured them in the From Name and From Email then that is what will be used when Gravity Forms executes the wp_mail() function call. So if they aren't being used, it's going to be because your web server or SMTP server isn't allowing those values to be used. Some servers enforce rules like this to prevent spam and spoofed emails to be sent from their servers.</p> <p>Who hosts your SMTP server? You may want to discuss this with them and see if they have any configuration settings for this. </p> https://legacy.forums.gravityhelp.com/topic/notification-to-user-not-recognising-the-from-name-or-from-email#post-30644 Thu, 21 Jul 2011 10:49:45 +0000 twistystraws 30644@https://legacy.forums.gravityhelp.com/ <p>I have a user registration form working, however, the notification email to the new user is not coming from the 'From Name' or the 'From Email', it comes from the administrator name and email. It does recognise the different email in the 'Reply To' field. I am using a remote SMTP server to relay the emails, though I wouldn't have thought this would make a difference? </p> <p>Any ideas? </p>