https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail Gravity Support Forums Topic: Notifications not sending - other plugins sending email fine using wp_mail() en-US Mon, 20 Apr 2026 03:27:33 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-14245 Sun, 12 Dec 2010 06:48:55 +0000 chuckee 14245@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,<br /> I called 1and1 again, and miraculously spoke to someone who could help me. He told me to do the following, in Plesk, which fixed the problem:</p> <blockquote><p>Click on 'Domains' in the left menu. Then click on your domain name.</p> <p>Click on 'Mail Accounts' (this can be called something else depending on which version of Plesk you have).</p> <p>Click on 'Mail Settings'. Make sure that 'Activate mail service on domain' is *not* checked.</p></blockquote> <p>The problem was that I was actually using 1and1.com's own mail server, and not the mail server located on my own server, so I shouldn't have had that box checked. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-14189 Fri, 10 Dec 2010 15:23:47 +0000 Carl Hancock 14189@https://legacy.forums.gravityhelp.com/ <p>@chuckee That is terrible that 1and1 doesn't seem to be able to provide assistance. It's a DNS zone issue. A simple change to your DNS to tell your site to send email remotely rather than locally or automatic should solve the issue. I know other hosts, including BlueHost, have no problem assisting users with this change and a lot of hosts allow you to make the change within your cPanel. Do you have cPanel access with 1and1? If so check out the Google forum post I linked to above and see if you can follow those directions to make the change in cPanel yourself. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-14173 Fri, 10 Dec 2010 09:56:02 +0000 chuckee 14173@https://legacy.forums.gravityhelp.com/ <p>I've been playing around with this got some advice for people here:<br /> Create a PHP file on your webserver with the following contents (edited for your email address) to see whether it can send an email using PHP's mail function.<br /> Then, open this PHP webpage from a browser.<br /> In my case, the PHP mail function *cannot* send to an email address at the same domain name as my website - this confirms what has been said above. The problem is with my webhost.</p> <pre><code>&lt;?php $to = &quot;your@emailaddress.com&quot;; $subject = &quot;Test mail&quot;; $message = &quot;Hello! This is a simple email message.&quot;; $from = &quot;your@emailaddress.com&quot;; $headers = &quot;From: $from&quot;; mail($to,$subject,$message,$headers); echo &quot;Mail Sent.&quot;; ?&gt;</code></pre> <p>Sadly, my webhost (1and1) have said that they cannot provide any assistance to me, which is useless. They don't seem to care about VPS customers (or dedicated customers from what I hear). </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-14119 Thu, 09 Dec 2010 12:39:19 +0000 Carl Hancock 14119@https://legacy.forums.gravityhelp.com/ <p>@chuckee This isn't a Gravity Forms issue, it's a web server configuration DNS issue as @ryanopaz stated above.</p> <p>You have to setup your hosting so that your DNS zone is setup so that mail uses the remote setting rather than local or automatic. This way your web host sends the mail remotely.</p> <p>The problem is your web server doesn't know your email is being hosted remotely and assumed it is hosted locally, so it's never sending the email out to the remote server and is holding it thinking it also hosts your email.</p> <p>You may need to contact your web host and explain the issue, you can explain mail is arriving to other domains but not to your domain when sent from the same domain. Explain to them what I said above and what @ryanopaz said above. It's a DNS setting change.</p> <p>See this post, the 1st response on this post that is marked "Best Answer" explains the situation in detail:</p> <p><a href="http://www.google.com/support/forum/p/Google+Apps/thread?tid=179686d4bd75d3d2&amp;hl=en" rel="nofollow">http://www.google.com/support/forum/p/Google+Apps/thread?tid=179686d4bd75d3d2&amp;hl=en</a> </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-14106 Thu, 09 Dec 2010 10:52:21 +0000 chuckee 14106@https://legacy.forums.gravityhelp.com/ <p>I'd like to add myself as another person who is unable to receive admin emails when I am sending to an email address at the same domain name of the website.<br /> When I change the admin email address to something else, it works, but this is not the best solution.<br /> I suggest that the programmers behind GravityForms look into this please :) </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-14012 Tue, 07 Dec 2010 13:18:14 +0000 ryanopaz 14012@https://legacy.forums.gravityhelp.com/ <p>Here's the answer:<br /> Those domains can have their mail preference set up by going into the "Edit<br /> DNS zone" and change the mail from local or automatic to the remote setting.</p> <p>From my host...it's a simple DNS setting change that is needed! :) </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-14007 Tue, 07 Dec 2010 13:13:53 +0000 Carl Hancock 14007@https://legacy.forums.gravityhelp.com/ <p>@ryanopaz I'm not 100% sure what the change was that they made. We called them up and told them we were using Google Apps and that our PHP was not able to send to that email address from the same domain and they made a change on their end and it resolved the issue. </p> <p>It's a web hosting email routing issue. Contact your host and they should be able to assist you with this. Doing a search on google for "PHP Google Apps Email" turns up numerous discussions regarding this issue and it's a setup issue. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-13990 Tue, 07 Dec 2010 10:12:15 +0000 ryanopaz 13990@https://legacy.forums.gravityhelp.com/ <p>Can't get it to work with an apps address and with a separate non apps address. Can you tell us what bluehost did? </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-13804 Thu, 02 Dec 2010 13:44:48 +0000 Carl Hancock 13804@https://legacy.forums.gravityhelp.com/ <p>@homegrownacres Read my reply directly above yours. If your default email address uses the same domain as your website then there is some sort of configuration issue (common<br /> with Google Apps hosted email) that is causing you to not receive the email. </p> <p>We had the same exact issue with our own forms due to Google Apps email not being setup properly and we had to contact BlueHost, they corrected the issue on their end and we were then able to receive email to our Google Apps email from Gravity Forms correctly.</p> <p>Can you verify that if you change the send to email address to an email not associated with your domain that it does send? If so that shows that Gravity Forms is sending email.</p> <p>Where is your email hosted? Are you using Google's email service? </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sending-other-plugins-sending-email-fine-using-wp_mail#post-13801 Thu, 02 Dec 2010 13:31:46 +0000 homegrownacres 13801@https://legacy.forums.gravityhelp.com/ <p>Add another. I'm having the same problem; the user gets the notification but I don't get it from my default or BCC address.</p> <p>Every other form I have tried works fine. My default email address uses the same domain as my website and I'm not using the SMTP plugin.</p> <p>There is a problem here. </p>