https://legacy.forums.gravityhelp.com/topic/notifications-not-sent-if-from-email-is-not-active Gravity Support Forums Topic: Notifications not sent if "From" email is not active en-US Mon, 20 Apr 2026 06:24:51 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/notifications-not-sent-if-from-email-is-not-active#post-57989 Mon, 07 May 2012 11:52:30 +0000 StudioAl 57989@https://legacy.forums.gravityhelp.com/ <p>Yes, <a href="mailto:info@mywebsite.com">info@mywebsite.com</a> is an active email for that web server host. Thanks, it makes sense that the rest is a server isssue. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sent-if-from-email-is-not-active#post-57952 Mon, 07 May 2012 08:58:37 +0000 David Peralty 57952@https://legacy.forums.gravityhelp.com/ <p>Both of the issues you discuss are server issues, not WordPress or Gravity Forms. Your server is probably set to check for valid e-mail address or another anti-spam/e-mail security setting to make sure you can't use their server for spam. As you've said, this isn't a WordPress mail issue, and that's all Gravity Forms does when sending out e-mail is to throw our notification message at WordPress' built-in e-mail function. </p> <p>Have you created an <a href="mailto:info@mywebsite.com">info@mywebsite.com</a> account with your web host? You may want to contact them about this issue. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-sent-if-from-email-is-not-active#post-57868 Sat, 05 May 2012 16:43:46 +0000 StudioAl 57868@https://legacy.forums.gravityhelp.com/ <p>I have a form set to deliver notifications with a "From" email address pulled from a contact "Contact Email".</p> <p>I just spent a couple of hours sending test forms to make sure notifications were working correctly, and most notifications were not delivered. (This was *not* a Wordpress "mail()" issue — I fully tested that and it is working correctly). What I finally figured out is that, when filling out the form, if I used a fake email addresss, such as "test@test.com", for the Contact Email field, the notification would not send. However, if I used a valid email address, then the notification would send correctly. This is not good, since a users may mis-typed their email, and my client will not receive a notification that the form was submitted.</p> <p>Also, if manually input an email address for the "From" address that is the same domain as the website (E.g. <a href="mailto:info@mywebsite.com">info@mywebsite.com</a>), notifications would also not be delivered. </p>