https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding Gravity Support Forums Topic: notifications not sending en-US Sat, 04 Apr 2026 12:40:56 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-89218 Fri, 09 Nov 2012 10:59:53 +0000 David Peralty 89218@https://legacy.forums.gravityhelp.com/ <p>cshaffstall can you create your own support thread as we will need to have a back and forth conversation with you on both your issues if you want proper assistance. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-89208 Fri, 09 Nov 2012 10:14:05 +0000 cshaffstall 89208@https://legacy.forums.gravityhelp.com/ <p>I'm having the same problem. Forms were sending fine until 5 November. I installed a GF update yesterday because the forms were behaving erratically in Firefox (checkboxes disappear as you mouse over them, fine in Chrome). Now checkboxes still disappear and emails no longer send to registrant or admin. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-88925 Thu, 08 Nov 2012 15:16:54 +0000 David Peralty 88925@https://legacy.forums.gravityhelp.com/ <p>Hi jonloomer - ask your host for SMTP details, as that might help. As for conflict testing, please look at the following instructions: </p> <p><a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a></p> <p>I don't know of any active issues with the Genesis theme, but caching plugins, and other plugins that control e-mails (including buddypress) can interfere. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-88922 Thu, 08 Nov 2012 15:00:02 +0000 jonloomer 88922@https://legacy.forums.gravityhelp.com/ <p>David -- I just activated an SMTP plugin, but I don't necessarily know what I'm doing with that. Didn't help though. I use Genesis. Any word of that being a conflict? Any particular plugins I should look out for that could be a conflict?</p> <p>Thanks. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-88919 Thu, 08 Nov 2012 14:45:07 +0000 David Peralty 88919@https://legacy.forums.gravityhelp.com/ <p>jonloomer - What else have you tried? Have you tried a SMTP plugin? Have you confirmed it isn't a Plugin/Theme conflict? </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-88917 Thu, 08 Nov 2012 14:35:27 +0000 jonloomer 88917@https://legacy.forums.gravityhelp.com/ <p>I've been having this problem for quite some time now, too. I tried e-rik's suggestion and made the email addresses identical between notifications and my admin email, but that doesn't seem to make a difference. For the record, I'm not on GoDaddy (Amazon).</p> <p>Any other thoughts? </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-88283 Wed, 07 Nov 2012 06:39:31 +0000 e-rik 88283@https://legacy.forums.gravityhelp.com/ <p>I may have just fixed a strange situation of notifications not being sent.</p> <p>From a GF contact form on a new site notifications were not sent. Neither to the admin e-mail nor to the user. I tried to fill out and send the form with several e-mailadresses. No notifications came through.</p> <p>I had just launched this site for a client and I was still the only user. However I had changed the emailaddress in Settings&gt;General to the emailadress of the site owner.</p> <p>Then I changed the general emailaddress back to my e-mailaddress that also belonged to my WP admin user account. Now upon resending all notifications were promptly sent and received.</p> <p>So it looks like there's a quirk when these two conditions are met:</p> <p>- from field of notification is {admin_email}<br /> - Settings&gt;General Emailaddress is not present as an admin in WP users.</p> <p>I haven't tested this to the bottom, but since this behaviour is so strange, and the problem seems so common for GF users, I thougt I'd post this possible clue first. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-88002 Tue, 06 Nov 2012 14:21:53 +0000 David Peralty 88002@https://legacy.forums.gravityhelp.com/ <p>Have you tried using a SMTP plugin for WordPress? Gravity Forms uses WordPress' mailer for notifications. If you are looking for one, there are hundreds of forum posts about similar issues, including specific things people have done on Godaddy to get around such issues. </p> https://legacy.forums.gravityhelp.com/topic/notifications-not-setnding#post-87998 Tue, 06 Nov 2012 14:11:21 +0000 lonelybrand 87998@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>I realize this is part RTFQ but I'm having problems with email notifications not sending. It's suddenly not working as of right now.</p> <p>I'm also on Godaddy Hosting as well. They recommended me to just change the SMTP server to relay. Test emails from the SMTP works but the emails from Gravity forms don't.</p> <p>Any other places I can check? Any ideas how to call boneheaded GoDaddy and tell them it's their issue?</p> <p>Example form below.<br /> <a href="https://lonelybrand.com/blog/white-paper-landing-page-guide-2013/" rel="nofollow">https://lonelybrand.com/blog/white-paper-landing-page-guide-2013/</a> </p>