https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working Gravity Support Forums Topic: Notifications to user working fine. Notifications to admin not working. en-US Fri, 24 Apr 2026 05:03:44 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-20067 Mon, 07 Mar 2011 15:30:37 +0000 kkropp 20067@https://legacy.forums.gravityhelp.com/ <p>Thanks again Carl--will do. </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-20056 Mon, 07 Mar 2011 13:22:16 +0000 Carl Hancock 20056@https://legacy.forums.gravityhelp.com/ <p>@kkropp You can contact us via our Contact Us form if you would like regarding the plugin/extension idea and developers. </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-19969 Fri, 04 Mar 2011 20:14:41 +0000 kkropp 19969@https://legacy.forums.gravityhelp.com/ <p>Thanks Carl-</p> <p>You were spot on. The development version does EXACTLY what we need it to do! PERFECT!</p> <p>Don't want to dilute this thread--where would be the best place to post to you about a GF-based plugin/extension idea and ask your advice re: developers with expert knowledge of GF's workings? </p> <p>Thanks again for the help!</p> <p>Best,<br /> Karl </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-19958 Fri, 04 Mar 2011 18:55:55 +0000 Carl Hancock 19958@https://legacy.forums.gravityhelp.com/ <p>Then that is what the problem is, the 1.4.5 release doesn't support form field variables in those fields. That is why it isn't working. </p> <p>The current 1.5 development release available on the Downloads page does support using form field variables you copy-n-paste from the subject or message body fields and enter into the To, CC, BCC, fields. </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-19957 Fri, 04 Mar 2011 18:50:01 +0000 kkropp 19957@https://legacy.forums.gravityhelp.com/ <p>Hello Carl-</p> <p>1.4.5 is the version we've got installed. I think this is the latest public release--we usually get the update notifications and do our best to stay current. Have never installed a development release...</p> <p>Just to be clear, what we've done under notifications is:</p> <p>1. Enable email notification to users.<br /> 2. Select Email from the drop-down menu under "Send To Field".<br /> 3. We've also put some addresses in the BCC field for testing purposes.</p> <p>In the case of our setup, "Email" is an invisible field on our form which is automatically populated with the form field variable {user:user_email}.</p> <p>Hope that clarifies a bit.</p> <p>Thanks again,<br /> Karl </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-19950 Fri, 04 Mar 2011 17:05:00 +0000 Carl Hancock 19950@https://legacy.forums.gravityhelp.com/ <p>What version of Gravity Forms are you using? We didn't introduce support for form field variables in the Send To address until a recent development release. It's not something that the current public release supports. So if you are using form field variables in those fields, that is probably why. Only the Message Body and the Subject support the form field variables in the current public release. </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-19947 Fri, 04 Mar 2011 16:43:32 +0000 kkropp 19947@https://legacy.forums.gravityhelp.com/ <p>Thanks Carl. We've tried a variety of emails in the notifications settings just to see whether the recipient address is really a factor--gmail, hotmail, several pop3 addresses and imap addresses on different servers with different hosting companies. Still no love--no user notifications and no BCC of user notifications. The admin notification is just fine.</p> <p>Maybe a quick description of how our form is set up:</p> <p>We've created two hidden fields (not visible on the form filled out by users--only admin can see) and set them up to automatically populate using Gravity Forms defaults--{user:user_login} and {user:user_email}. The {user:user_email} is the one we use to set up our user notification. We use {user:user_login} as a unique identifier when processing submissions on the back-end. The other fields are standard fare.</p> <p>We know the right values from WP are being pulled into the hidden fields because our admin notification is set up to show us all fields that were submitted and they look great.</p> <p>Does the setup described above sound like it support the user notifications properly? And am I drawing the right conclusion from the admin notifications we're seeing? If so, then I guess we're down to either web server settings (somewhere invisible to me on our shared hosting at Host Gator) or a bug. Since the admin notification (and all other WP outgoing mail) is working perfectly and and since none of the various emails we've tried for user notification is receiving anything, I don't know what else to try.</p> <p>Any other ideas? Thanks in advance for your help and for a really fantastic plugin.<br /> Karl </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-19816 Thu, 03 Mar 2011 12:13:46 +0000 Carl Hancock 19816@https://legacy.forums.gravityhelp.com/ <p>There is no frequent culprits when it comes to admin notifications working and user notification not working. They both execute the exact same code. So their functionality is no different.</p> <p>The difference is most likely going to be the email address that email is being sent to.</p> <p>Have you tested User Notifications with multiple email addresses? GMail and Yahoo email addresses? Have you checked spam boxes?</p> <p>Are emails only failing when the email is being sent to an email address that uses the same domain name as the web site itself? </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-19790 Wed, 02 Mar 2011 20:51:21 +0000 kkropp 19790@https://legacy.forums.gravityhelp.com/ <p>Hello there-</p> <p>We're having the same sort of issue as the original poster, only for us it's the user notifications that aren't working and the admin notifications that are working like a charm.</p> <p>We've read through the suggestions re: configuring and troubleshooting email in wordpress, including trying a couple of smtp plugins and submitting forms from users with various email addresses. Also double- and triple-checked the notification setting on our forms.</p> <p>We're hosted at HostGator.</p> <p>@Carl--Which server settings are the most frequent culprits when it comes to a behavior like this one (where the admin notification is happening after submission but the user notification is not)? BTW, absolutely LOVE this plugin!</p> <p>@Adrien--Which setting did you tweak to solve your problem?</p> <p>Thanks in advance guys </p> https://legacy.forums.gravityhelp.com/topic/notifications-to-user-working-fine-notifications-to-admin-not-working#post-2777 Sun, 17 Jan 2010 02:08:46 +0000 Kevin Flahaut 2777@https://legacy.forums.gravityhelp.com/ <p><a href="http://www.gravityhelp.com/documentation/edit-forms/notifications/" rel="nofollow">http://www.gravityhelp.com/documentation/edit-forms/notifications/</a></p> <p>- should be what you're looking for </p>