https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work Gravity Support Forums Topic: Notification routing does not work en-US Sun, 19 Apr 2026 21:45:14 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-329517 Tue, 18 Jun 2013 00:04:13 +0000 Sweet Design 329517@https://legacy.forums.gravityhelp.com/ <p>Thank you, I had the same issued, and creating a second notification seems to have fixed my problem as well. Whew! </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-268743 Wed, 22 May 2013 17:35:37 +0000 Ch 268743@https://legacy.forums.gravityhelp.com/ <p>My GURU found the answer!!!!!! and I am shocked and saddened that David Peralty nor any other tech people from Gravity took the time to flesh this out for us but here goes:</p> <p>The notifications section DOES NOT WORK AS IT SHOULD. You CAN NOT have it send a response to you (as admin) and the client (or volunteer or whatever you call your form filler) on the same notification. Although it SAYS you can as it has options and choices indicating it can it CAN NOT. Here is the easy work around-<br /> Set up the first notification to go to the email block from the form. Simple. THEN create a SECOND NOTIFICATION and have it be your "admin notification". It apparently can't handle two on one notification (even though it says it can) but if you have two separate ones it cascades through them and actually performs the function.</p> <p>Shocked and amazed those who built this thing can't (or won't) take the time to help us work through an issue such as this. </p> <p>I hope your support is better in the future..........</p> <p>BTW David Peralty, please don't use the excuse of getting slammed with a lot of support emails: hire more people or go to phone support for us! </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-258801 Sat, 18 May 2013 00:08:18 +0000 Ch 258801@https://legacy.forums.gravityhelp.com/ <p>Unfortunately David, I can't give up. I need an answer. I HOPED that the update that just came out would fix the issue but NO JOY. I need this fixed! This is such a great and well reviewed plugin I can't believe this hasn't showed up earlier.<br /> DAVID PERALTY it would be great to hear from you or someone else on this SOON. </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-258415 Fri, 17 May 2013 20:20:48 +0000 david 258415@https://legacy.forums.gravityhelp.com/ <p>Unfortunately at this point I've got to roll on. What I did however, is change the dropdown to a radio button list, added an SPF to the email config (out of paranoia) and ensured SMTP via the same plugin Ch is rolling - WP-MAIL-SMTP. It functions. The bummer is that I do not know why. It seems there's something buggy happening with some of the fields depending on which are used for routing. Or, it could be the SMTP/Whitelist and so on... It never ends. C'est. </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-254205 Wed, 15 May 2013 10:28:35 +0000 Ch 254205@https://legacy.forums.gravityhelp.com/ <p>Thanks tii....that work for me as well. i hope that this helps David and the team figure this out. </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-253714 Wed, 15 May 2013 03:53:49 +0000 Peter 253714@https://legacy.forums.gravityhelp.com/ <p>I am having a similar problem with the current version.</p> <p>The email notification is not sent but when I go into Entries and click to re-send the entries they are then sent. Perhaps that helps find the problem? </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-253176 Tue, 14 May 2013 18:57:55 +0000 Ch 253176@https://legacy.forums.gravityhelp.com/ <p>Okay, our Webmaster installed WP-Mail-SMTP on Friday to attempt to resolve this issue. it still is not sending the emails. Would you like me to email you a login for our site so you can see if you can locate the issue? </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-253159 Tue, 14 May 2013 18:30:46 +0000 Ch 253159@https://legacy.forums.gravityhelp.com/ <p>Sorry for the blast David. I am just getting concerned about my time-frame and having this volunteer form fully functional. I will take your suggestion and let you know.<br /> Again, I apologize for my anxiousness. </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-252663 Tue, 14 May 2013 10:19:33 +0000 David Peralty 252663@https://legacy.forums.gravityhelp.com/ <p>Ch - You submitted near the end of our support day on Friday. We don't do support on weekends, we had over 150 requests when we arrived back on Monday. We are processing them as fast as possible with Priority Support getting attention first. As for your issue, can you please try a SMTP plugin to see if that helps you with your issue. Also, jumping on an troubleshooting thread of another person makes it hard to keep in straight and help both people effectively. </p> <p>ian - Please create your own thread and let us know what you've tried so far. We have linked to troubleshooting steps above. </p> <p>david - Can you try to disable your SMTP plugin real quick and try? There is something strange going on here that I haven't seen/heard about before. We need to really isolate things as much as possible. If that doesn't work, can you e-mail me admin login details to your site as well as link to this thread so I can log in and have a look to see how things are set-up? My e-mail is <a href="mailto:peralty@rocketgenius.com">peralty@rocketgenius.com</a> </p> https://legacy.forums.gravityhelp.com/topic/notificatoin-routing-does-not-work#post-252647 Tue, 14 May 2013 10:06:48 +0000 Ch 252647@https://legacy.forums.gravityhelp.com/ <p>NOT HAPPY barely begins to describe my feelings toward your support here at GRAVITY FORMS. We went from a free plugin to this PAID plugin to get good customer service and it's now Tuesday and there is NO USABLE REPLY to our problems on this thread that has been ongoing since Friday???? what gives guys?????<br /> If you can't fix it, tell us and we will go elsewhere. If your working on it, tell us so we have some hope that you'll get it fixed eventually.........<br /> DO SOMETHING!!!!! PLEASE!!!! </p>