https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin Gravity Support Forums Topic: One site, two forms, only one sends notifications to admin en-US Sun, 19 Apr 2026 23:47:34 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-47939 Tue, 31 Jan 2012 16:03:15 +0000 conceramedia 47939@https://legacy.forums.gravityhelp.com/ <p>I was having the same issue (form sends emails to gmail/yahoo addresses but not to the address with the domain name. My site is hosted at Bluehost and the email is managed elsewhere. As mentioned above, that was the problem. Bluehost walked me through changing the DNS zone and it fixed the issue. Here's how:</p> <p>1. Go to the cPanel, scroll down to Domains and click DNS Zone Editor<br /> 2. Select the domain from the dropdown menu and then scroll down to MX (Mail Exchanger) records<br /> 3. Where it says, "Email Routing: Automatically Detect Configuration:Auto more »" click "more &gt;&gt;"<br /> 4. Change the routing to Remote<br /> 5. Save<br /> 6. That's it. Test it.</p> <p>Note: Keep in mind that this is only for mail that is hosted remotely- that wouldn't change anything for mail that is hosted on Bluehost. Bluehost emails would work for outgoing mail, but not incoming mail. </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-37359 Sat, 08 Oct 2011 10:07:10 +0000 spencerb 37359@https://legacy.forums.gravityhelp.com/ <p>Hey Carl, having a similar issue. I have one contact form, and in one part of it, it has a drop down where the user has about 6 options to choose from. In the Notifications area, I have it setup to email 2 different people for each different choice selected from the dropdown. The only problem is that 2 people are not receiving email notifications, and they both are selected for the last option in the dropdown. </p> <p>Are you thinking it's the same issue as mentioned above?</p> <p>We're using Google Apps as well for our domain, but the 2 who aren't receving the email notifications are using their company's email address. </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-22386 Mon, 04 Apr 2011 11:07:09 +0000 Carl Hancock 22386@https://legacy.forums.gravityhelp.com/ <p>@Luke Yes, you would need to implement an SMTP plugin. WP Mail SMTP is another one you could try.</p> <p>@realph If one form sends notifications, then Gravity Forms is able to send the notifications. It all uses the same code. Are they being sent to different email addresses? If so it's probably email address specific. Please supply more details, such as the email addresses each one is going to, etc. </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-22351 Sun, 03 Apr 2011 12:14:52 +0000 realph 22351@https://legacy.forums.gravityhelp.com/ <p>I'm having the same problem, my basic form with 3 fields seems to work, but my registration form with multiple fields (Paragraph Text) doesn't seem to send the notification to my email. Can anyone help me? </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-22349 Sun, 03 Apr 2011 09:44:17 +0000 Luke 22349@https://legacy.forums.gravityhelp.com/ <p>I have recently been experiencing the same problems. I host with Rackspace Cloud. Upon contacting them I was told the following (by the way, their customer support is top notch, much like GF):</p> <p>"To guarantee delivery I would modify the form mail script to authenticate to our mail server. That is more reliable that using our mail relay. Mail relay doesn't always work since bulk email is sent that way. I would use smtp authentication on your form mail script, then it will work everytime."</p> <p>I am going to try a plugin called <a href="http://coffee2code.com/wp-plugins/configure-smtp/" rel="nofollow">Configure SMTP</a>, which was recommended to me by another source . I'm guessing this should do the trick. </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-19331 Thu, 24 Feb 2011 15:29:47 +0000 Carl Hancock 19331@https://legacy.forums.gravityhelp.com/ <p>If the notifications are sporadic it's going to be an issue on the server itself sending the emails. Notification emails will only be as reliable as the web server that is sending them. Gravity Forms calls a built in WordPress function to send the email. </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-19326 Thu, 24 Feb 2011 13:58:50 +0000 creativeliza 19326@https://legacy.forums.gravityhelp.com/ <p>The email and the site are both hosted by the same company although I believe that they have different servers set up for this. The issue seems to be that the notifications are sporadic. </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-19322 Thu, 24 Feb 2011 13:41:17 +0000 Carl Hancock 19322@https://legacy.forums.gravityhelp.com/ <p>It could be a host related issue. I know some hosts are known to queue emails, and some hosts are just generally unreliable when it comes to sending email. We rely on the wp_mail function to send email which relies on your web servers ability to reliably do so. </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-19320 Thu, 24 Feb 2011 13:38:29 +0000 jamesglenos 19320@https://legacy.forums.gravityhelp.com/ <p>Carl,</p> <p>Thanks for awesome and quick reply. I've changed my settings in cPanel to "Remote Mail Exchanger" and I inputted all the MX records for Google Apps. Things still aren't working, so I'm in the process of getting in touch with my host about this now.</p> <p>There's another issue, though. Like I mentioned, I've had notification e-mails work before when sending outside the domain (to a regular Gmail account), but right this moment even that isn't working. It seems very sporadic. Any ideas? </p> https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-19317 Thu, 24 Feb 2011 13:16:17 +0000 Carl Hancock 19317@https://legacy.forums.gravityhelp.com/ <p>@jamesglenos This is a web hosting configuration issue. Your web server doesn't know it isn't hosting your email so it is trying to route it internally rather than sending it out remotely so it never gets to your Google apps hosted email account.</p> <p>Here is the official support article from Google on this issue:</p> <p><a href="http://www.google.com/support/a/bin/answer.py?hl=en&amp;answer=55299" rel="nofollow">http://www.google.com/support/a/bin/answer.py?hl=en&amp;answer=55299</a></p> <p>Here is a more specific answer to this in the Google Apps help forum:</p> <p><a href="http://www.google.com/support/forum/p/Google+Apps/thread?tid=179686d4bd75d3d2&amp;hl=en" rel="nofollow">http://www.google.com/support/forum/p/Google+Apps/thread?tid=179686d4bd75d3d2&amp;hl=en</a></p> <p>To sum it up you need to tell your web server that your email is hosted remotely so it will send it remotely. Contact your web host to find out specifics on how to do this. It's typically a control panel settings change.</p> <p>Explain to them the email for your domain name is hosted with Google Apps and email sent via PHP on your web server is not arriving to those accounts but it is arriving to accounts not associated with your domain name. They should be able to assist you. You can show them the first Google link above which should provide them with enough information to assist you in correcting the issue. </p>