https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email Gravity Support Forums Topic: [order form] GF not passing value to notification email en-US Sun, 19 Apr 2026 23:49:23 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-99677 Thu, 06 Dec 2012 13:35:51 +0000 ZeadsDead 99677@https://legacy.forums.gravityhelp.com/ <p>@AlexCancado</p> <p>Thanks for the help... it seems to be working. </p> <p>BUT, After testing the form about 12 times, only 8 emails arrived in my inbox. Are you aware of any conflicts or errors that could be causing the emails to not arrive?</p> <p>Secondly, regarding your security comment, do you have any credit card solutions that are free?</p> <p>On that note, I can't use paypal because if the user chooses that payment option, the info typed into the form fields does not pass through checkout. In other words, if they use paypal, the info we get is the product type, quantity, and some contact info. We would like to collect other info like phone number and user comments.</p> <p>Thanks in advance!</p> <p>ben </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-99644 Thu, 06 Dec 2012 11:47:40 +0000 Formmaker 99644@https://legacy.forums.gravityhelp.com/ <p>I am having a similar problem - because my values in some drop down choices are the same - text, when i try to return the merge tag label (without :value) in a notification i get only the first drop down listing label result even if it was not the one picked. i have tested and tested this... there is a problem with label / value in the way it is handled - it appears that the label is not saved when chosen only the value, and when you call on the label again it reads the value and pulls the first label if there are multiple labels with the same value. I do not see a way around this but need one yesterday - first asked aboutt his about a month ago...took the :value answer and it was working, now it is not. </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-99308 Wed, 05 Dec 2012 17:17:15 +0000 Alex Cancado 99308@https://legacy.forums.gravityhelp.com/ <p>Hello Ben,<br /> The problem with the payment type is in the merge tag that is being used. Try using {Payment Method::41:value} instead of {Payment Method::9:value}, since 41 is the actual ID of that field</p> <p>The problem with the total is somewhat similar. If you use {Total:38} instead of {Total:36}, you should see the total in the notification. I am going to troubleshoot this because since you have two totals, they should both work.</p> <p>One thing you need to keep in mind is security. Sending credit card information via email is very unsafe and it is something that should never be done. I strongly encourage you to take a different approach to this and use one of our payment add-ons that transmits that information and processes the payment securely. </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-98708 Tue, 04 Dec 2012 07:35:13 +0000 ZeadsDead 98708@https://legacy.forums.gravityhelp.com/ <p>Email resent about 10 hours ago. Thanks for looking! Keep me posted... I'm hoping this has a quick fix.</p> <p>Ben </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-98466 Mon, 03 Dec 2012 19:25:44 +0000 David Smith 98466@https://legacy.forums.gravityhelp.com/ <p>Hi ZeadsDead,</p> <p>I'm not seeing it. Could you resend? </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-98276 Mon, 03 Dec 2012 08:43:07 +0000 ZeadsDead 98276@https://legacy.forums.gravityhelp.com/ <p>email sent! Please let me know if it was received.</p> <p>I look forward to hearing your opinion.</p> <p>Thanks for the help! </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-97332 Fri, 30 Nov 2012 13:07:43 +0000 David Smith 97332@https://legacy.forums.gravityhelp.com/ <p>Hi ZeadsDead,</p> <p>Can you send me an export of your form? <a href="mailto:david@rocketgenius.com">david@rocketgenius.com</a> </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-97261 Fri, 30 Nov 2012 08:47:28 +0000 ZeadsDead 97261@https://legacy.forums.gravityhelp.com/ <p>thank you. i look forward to fixing this so i can start billing customers and making the $$$ i need to pay my bills.</p> <p>hahaha.</p> <p>keep me posted </p> <p>thanks chris!!! </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-97070 Thu, 29 Nov 2012 18:50:29 +0000 Chris Hajer 97070@https://legacy.forums.gravityhelp.com/ <p>I'll ask the development team for feedback on this one. Hang in there. </p> https://legacy.forums.gravityhelp.com/topic/order-form-gf-not-passing-value-to-notification-email#post-96890 Thu, 29 Nov 2012 08:11:12 +0000 ZeadsDead 96890@https://legacy.forums.gravityhelp.com/ <p>thanks for the quick response. some of your suggestions worked and some dont seem to work. here is my update:</p> <p>1. i removed all entries from the default value selection. this did NOT force the visitor to make a selection even though the product is a required field.</p> <p>BUT this does not bother me because i dont care if they leave it blank. so no worries here.</p> <p>2. i added the merge tag (:value) as instructed. This DID work for the product but it did NOT work for the credit card drop down selection. for the CC drop down, i have used png files for the label and CC brand names (ie: visa, amex, etc) for the value.<br /> the brand name should be showing up in the email notification so we know which card to charge.</p> <p>3. the TOTAL is still not showing up in the email, even after adding the (:value) into the merge tag. The TOTAL does show up properly on the order form itself but it is not showing up in the email.</p> <p>this leads me to ask, where does the TOTAL gather its input values for the notification email? is it the label, value, or price field?</p> <p>thus, in a nutshell, i still need to figure out:</p> <p>1. how to make the credit card brand name show up in the email?<br /> 2. how do i make the TOTAL calculate correctly in the email notification?</p> <p>thanks!<br /> Ben </p>