https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming Gravity Support Forums Topic: Paypal Pro Processing stuck and not confirming en-US Sat, 04 Apr 2026 06:15:17 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-166435 Sun, 10 Mar 2013 00:43:14 +0000 Chris Hajer 166435@https://legacy.forums.gravityhelp.com/ <p>Thank you for the update. </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-163528 Thu, 07 Mar 2013 16:51:53 +0000 goodlab 163528@https://legacy.forums.gravityhelp.com/ <p>changed jquery version. Form works. Got the thank you page. </p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-163504 Thu, 07 Mar 2013 16:31:05 +0000 goodlab 163504@https://legacy.forums.gravityhelp.com/ <p>Trying call jquery updated version as you suggested. Will update you on that. The processing animation is simply me changing the gif file in the gravity forms images folder. Can't imagine that would cause the problem. plus we had the same issue before I did that image swap. </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-161544 Wed, 06 Mar 2013 00:47:36 +0000 Chris Hajer 161544@https://legacy.forums.gravityhelp.com/ <p>I see with the URL now that you are using the PayPal Pro add-on. I tested your form and I received an error processing the card. That may be because I was using a test credit card number. The error (from the source of the page): &lt;!-- Payment Error: 10001 --&gt;</p> <p>That error requires a call to PayPal.</p> <p>However, it does not sound like that is what is happening to your visitors. They just never see your confirmation page after submission. Everything else is working correctly?</p> <p>I noticed you have an old version of jQuery being loaded in the page by the theme:<br /> <a href="https://www.pm360online.com/wp-content/themes/pm360/js/jquery-1.7.2.min.js?ver=3.5.1" rel="nofollow">https://www.pm360online.com/wp-content/themes/pm360/js/jquery-1.7.2.min.js?ver=3.5.1</a></p> <p>That should be version 1.8.3 for WordPress 3.5.1. If you let WordPress enqueue jQuery, the correct version will be loaded and it may take care of this error. </p> <p>If not:</p> <p>How did you add 'processing' animation to the right of the submit button? Can you remove that?</p> <p>Does the same thing happen (fails to confirm the submission) if you submit from the form preview?</p> <p>If you are using AJAX, can you try without AJAX and see if the result is the same?</p> <p>If none of these steps help, please start at the beginning by checking for theme and plugin conflicts by using these instructions <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a> </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-161288 Tue, 05 Mar 2013 17:39:15 +0000 goodlab 161288@https://legacy.forums.gravityhelp.com/ <p>Hi,<br /> Just checking in on this. Please let me know if there are any suggestions, I am totally stuck. </p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-161060 Tue, 05 Mar 2013 11:42:46 +0000 goodlab 161060@https://legacy.forums.gravityhelp.com/ <p>IPN has history with status of sent. Entries in GV showing as "approved". </p> <p>DK </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-161036 Tue, 05 Mar 2013 11:18:58 +0000 goodlab 161036@https://legacy.forums.gravityhelp.com/ <p>Chris-<br /> Nope - cleared cache, IPN Enabled, but form is still getting hung up. Any ideas? </p> <p>Thanks. </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-161024 Tue, 05 Mar 2013 11:06:06 +0000 goodlab 161024@https://legacy.forums.gravityhelp.com/ <p>IPN enabled now. Tested form again. Still getting hung up. Will clear cache and try again. </p> <p>FYI - on the credit step. I have a first, last name field. AS well as the name filed that is attached to the credit processing fields. I mapped the standard (standard being non-credit card name field)first to paypal feed first name and standard last to paypal feed last name. Did this because while setting up the paypal feed it asked for first and last to be mapped separately. Only way to do it separately is to have a separate field. IE not the credit card name field which is one field holding both first and last. </p> <p>Dave </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-161016 Tue, 05 Mar 2013 10:50:31 +0000 goodlab 161016@https://legacy.forums.gravityhelp.com/ <p>Chris -<br /> here is the link:<br /> <a href="http://www.pm360online.com/trailblazerawards-entryform/" rel="nofollow">http://www.pm360online.com/trailblazerawards-entryform/</a></p> <p>I'll update the IPN now. </p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/paypal-pro-processing-stuck-and-not-confirming#post-160910 Tue, 05 Mar 2013 09:15:11 +0000 Chris Hajer 160910@https://legacy.forums.gravityhelp.com/ <p>That is an incorrect assumption. IPN is Instant Payment Notification and it is the only way Gravity Forms will know the transaction was completed. You need to enable IPN in your PayPal settings so that PayPal lets Gravity Forms know the transaction was completed and the payment status can be updated.</p> <p>However, that does not seem to be the only issue you have. Please provide a link to the page on your site where we can test the form. </p>