Gravity Support Forums Topic: Paypal Pro - won't pass over Credit Card info

Gravity Support Forums Topic: Paypal Pro - won't pass over Credit Card info https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info Gravity Support Forums Topic: Paypal Pro - won't pass over Credit Card info en-US Mon, 20 Apr 2026 01:34:00 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php Brad Trivers on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-74619 Mon, 10 Sep 2012 08:02:17 +0000 Brad Trivers 74619@https://legacy.forums.gravityhelp.com/ Testing with "live" PayPal Pro is working - this seems to be an issue with PayPal Sandbox. Just saw this post from Sep 4, 2012: <a href="http://www.gravityhelp.com/forums/topic/paypal-pro-error" rel="nofollow">http://www.gravityhelp.com/forums/topic/paypal-pro-error</a> "My issue was down to PayPal Sandbox - you need to contact the PP Dev forums and ask for help setting up the correct test account in Sandbox. Bit long winded but that's what's needed. :p" Brad Trivers on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-72240 Thu, 23 Aug 2012 08:49:30 +0000 Brad Trivers 72240@https://legacy.forums.gravityhelp.com/ Yeah - it's 10501. According to <a href="https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes" rel="nofollow">PayPal's API Error Codes</a> page this means: 10501 Invalid Configuration - This transaction cannot be processed due to an invalid merchant configuration. Occurs when the billing agreement is disabled or inactive. I'm convinced that PayPal's sandbox system is wonky. The seller account is definitely set up properly. Anyhow I'm going to continue my development - which centers around Gravity Forms as the payment mechanism - and try it with a production account later on. PS - The error codes are displayed as an HTML comment immediately prior to the error message in the credit card field as per code in paypalprop.php: <code>$message = __("There was an error processing your request. Your credit card was not charged. Please try again.", "gravityforms");</code> Rob Harrell on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-72224 Thu, 23 Aug 2012 08:10:09 +0000 Rob Harrell 72224@https://legacy.forums.gravityhelp.com/ When you get that error, view the source and see if any PayPal error codes are in the source. They are usually near or around the credit card field. Brad Trivers on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-72222 Thu, 23 Aug 2012 07:52:58 +0000 Brad Trivers 72222@https://legacy.forums.gravityhelp.com/ Ok - ID10T error here - the PayPal Pro entry for the form was removed - that's why it submitted with no Payment Status, etc. I've added it back in and now get the "There was an error processing your request. Your credit card was not charged. Please try again." Hmmm... Brad Trivers on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-71937 Tue, 21 Aug 2012 14:58:44 +0000 Brad Trivers 71937@https://legacy.forums.gravityhelp.com/ It looks like the problem was with the accounts - I had to make sure both the buyer and the seller were US accounts (and of course the seller has to have DPRP enabled). Unfortunately even though the credit card payments are submitting successfully the form entry's "Payment Status" and "Payment Amount" is blank. Also the buyer and seller PayPal accounts are not debited / credited as they should be. No IPN's exist. To summarize - PayPal standard works (IPN updates and all), but if the "Credit Card" option is chosen which routes the form through PayPal Pro then it appears to work but in fact no action is taken on the PayPal side, and the payment fields in the Gravity Forms entry are left blank. Brad Trivers on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-71931 Tue, 21 Aug 2012 14:32:20 +0000 Brad Trivers 71931@https://legacy.forums.gravityhelp.com/ Just modified paypalpro.php to print_r the $response from PayPal when the error occurs - the response is: <code>Array ( [TIMESTAMP] => 2012-08-21T18:19:13Z [CORRELATIONID] => eaf282cf711e9 [ACK] => Failure [VERSION] => 52.0 [BUILD] => 3516191 [L_ERRORCODE0] => 11586 [L_SHORTMESSAGE0] => DPRP is disabled. [L_LONGMESSAGE0] => DPRP is disabled for this merchant. [L_SEVERITYCODE0] => Error )</code> So my guess is that if PayPal standard is used on a PayPal Pro account then DPRP (Direct Payment Recurring Payments) are disabled? Also note that "you cannot test WPP within the sandbox using a Canadian account". This may also be my problem. more info here: <a href="https://www.x.com/developers/paypal/forums/paypal-sandbox/dprp-disabled-merchant-invalid-merchant-configuration" rel="nofollow">https://www.x.com/developers/paypal/forums/paypal-sandbox/dprp-disabled-merchant-invalid-merchant-configuration</a> Brad Trivers on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-71925 Tue, 21 Aug 2012 14:04:39 +0000 Brad Trivers 71925@https://legacy.forums.gravityhelp.com/ I'm also having the same problem, but I am using sandbox and definitely have it set up correctly. I think the problem may be that I am trying to use both the PayPal and PayPal Pro add-ons at the same time. PayPal Pro was working fine until I also enabled the PayPal add-on. I have a single form that will conditionally submit to PayPal or process credit card data via PayPal Pro based on the payment option chosen in the form. PayPal works fine, but PayPal Pro gives the "There was an error processing your request. Your credit card was not charged. Please try again." message. Could this be it? I'm going to try to look at the Gravity Forms code that processes PayPal myself to see what is going on. Chris Hajer on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-70138 Wed, 08 Aug 2012 10:35:00 +0000 Chris Hajer 70138@https://legacy.forums.gravityhelp.com/ Website Payments Pro is available in the United States, Canada, and the United Kingdom. Source: <a href="https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_WPWebsitePaymentsPro#id25a6cc16-bbc4-4070-a575-9fad358f2b95" rel="nofollow">https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_WPWebsitePaymentsPro#id25a6cc16-bbc4-4070-a575-9fad358f2b95</a> larsemil on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-70132 Wed, 08 Aug 2012 10:12:54 +0000 larsemil 70132@https://legacy.forums.gravityhelp.com/ Actually i got a new error: 10565 Merchant country unsupported The merchant country is not supported. What is this about? larsemil on "Paypal Pro - won't pass over Credit Card info" https://legacy.forums.gravityhelp.com/topic/paypal-pro-wont-pass-over-credit-card-info#post-70128 Wed, 08 Aug 2012 10:08:34 +0000 larsemil 70128@https://legacy.forums.gravityhelp.com/ I did request a new api key today, and tried with that. No luck. As for sandbox - i have not registered for sandbox but tried once or twice with sandbox enabled in settings but that did not work either. I can try to request a new api key once again and never click the sandbox radio in the settings - but i dont think it will help my cause. Thanks!