https://legacy.forums.gravityhelp.com/topic/picatcha-not-working-shows-error-message-refresh-if-you-do-not-see-any-image Gravity Support Forums Topic: Picatcha not working, shows error message "Refresh if you do not see any image" en-US Mon, 20 Apr 2026 15:29:08 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/picatcha-not-working-shows-error-message-refresh-if-you-do-not-see-any-image#post-76769 Fri, 21 Sep 2012 22:15:05 +0000 Chris Hajer 76769@https://legacy.forums.gravityhelp.com/ <p>I see this error on page one of your five page form:</p> <pre><code>Timestamp: 9/21/2012 9:12:45 PM Error: TypeError: Picatcha.elm is undefined Source File: <a href="http://api.picatcha.com/static/client/picatcha.js?_=1348279951359" rel="nofollow">http://api.picatcha.com/static/client/picatcha.js?_=1348279951359</a> Line: 323</code></pre> <p>From the type of error, it seems like your server cannot communicate with the picatcha server, or there is a misconfiguration of some sort. I think you need to contact picatcha about this one. The developer is active in our forums here as well. </p> https://legacy.forums.gravityhelp.com/topic/picatcha-not-working-shows-error-message-refresh-if-you-do-not-see-any-image#post-76764 Fri, 21 Sep 2012 20:59:58 +0000 DCacupuncture 76764@https://legacy.forums.gravityhelp.com/ <p>Hello</p> <p>I've installed the Picatcha addon.<br /> I've added my Picatcha public and private key</p> <p>Issue<br /> I have a multiple page form.<br /> The Picatcha box does not show up when placed at the end of the form. Instead I get the message:<br /> "Refresh if you do not see any image"<br /> But if I place the Picatcha field at the beginning of the form it does show, and work correctly.</p> <p>To see a screen shot of the problem go to: <a href="http://webbdemo.com/images/picatcha-2.png" rel="nofollow">http://webbdemo.com/images/picatcha-2.png</a><br /> To see a screen shot of the Picatcha working at the beginning of the form go to: <a href="http://webbdemo.com/images/picatcha-1.png" rel="nofollow">http://webbdemo.com/images/picatcha-1.png</a></p> <p>Wordpress Version 3.4.2<br /> Gravity Forms Version 1.6.7</p> <p>links to forms on site:<br /> <a href="http://www.dc-acupuncture.com/new-patient-health-history-form" rel="nofollow">http://www.dc-acupuncture.com/new-patient-health-history-form</a><br /> <a href="http://www.dc-acupuncture.com/medical-insurance-form" rel="nofollow">http://www.dc-acupuncture.com/medical-insurance-form</a></p> <p>Thanks for the assistance!<br /> Jules </p>