https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license Gravity Support Forums Topic: Plugins don't recognize my Developer License en-US Mon, 20 Apr 2026 05:17:54 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-327869 Mon, 17 Jun 2013 00:33:03 +0000 Chris Hajer 327869@https://legacy.forums.gravityhelp.com/ <p>For anyone receiving the "Add-On browser is currently unavailable. Please try again later." message, chances the host where your site is being hosted has been blacklisted, and our host blocks incoming requests from your server. To test this, please find the IP address for your server. Then, go to <a href="http://threatstop.com/checkip" rel="nofollow">http://threatstop.com/checkip</a> and enter your IP address and answer the CAPTCHA. If you show up on any blacklists, your site will not be able to contact our add-on server.</p> <p>When the add-on browser is unavailable on your website, you can always download Gravity Forms and any add-ons directly, here:</p> <p><a href="http://www.gravityhelp.com/downloads/" rel="nofollow">http://www.gravityhelp.com/downloads/</a><br /> <a href="http://www.gravityhelp.com/downloads/add-ons/" rel="nofollow">http://www.gravityhelp.com/downloads/add-ons/</a></p> <p>If you have a developer license, please feel free to open a <a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">Priority Support ticket</a> and we will investigate further. However, in every case thus far, the issue has been with the host of the website being blacklisted and traffic from that server being blocked by our host. </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-324525 Sat, 15 Jun 2013 01:09:07 +0000 frez 324525@https://legacy.forums.gravityhelp.com/ <p>me too </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-321658 Thu, 13 Jun 2013 21:08:52 +0000 jonschr 321658@https://legacy.forums.gravityhelp.com/ <p>I'm still having this issue as well. Have you figured out what it might be? The issue occurs in every site on my Firehost server. </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-318651 Wed, 12 Jun 2013 10:27:54 +0000 David Peralty 318651@https://legacy.forums.gravityhelp.com/ <p>Can you send WordPress admin and FTP details to <a href="mailto:peralty@rocketgenius.com">peralty@rocketgenius.com</a> with a link to this forum thread please so I know what it is for? I'd like to get our developers to look at this issue. </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-318478 Wed, 12 Jun 2013 07:29:56 +0000 tcs 318478@https://legacy.forums.gravityhelp.com/ <p>The site is via this short url <a href="http://goo.gl/VnJrF" rel="nofollow">http://goo.gl/VnJrF</a> </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-317003 Tue, 11 Jun 2013 09:33:04 +0000 David Peralty 317003@https://legacy.forums.gravityhelp.com/ <p>TCS - Can you link to the site where you are trying to use Gravity Forms? </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-316340 Mon, 10 Jun 2013 23:41:22 +0000 tcs 316340@https://legacy.forums.gravityhelp.com/ <p>I am having the same problem. Not sure which update introduced this for me. Can't find other plugin conflicts and took down caching etc.</p> <p>I also see "Add-On browser is currently unavailable. Please try again later." when choosing addons from the forms admin menu.</p> <p>Works ok on my development machine (windows / wamp with php 5.3.13) but not my live site (Linux with php 5.2.17)</p> <p>When I completely erase the licence key from the settings and save - it still shows a green tick mark for some reason.<br /> Can't see any errors in the log - mystery! </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-258391 Fri, 17 May 2013 19:57:11 +0000 Keith Aldrich 258391@https://legacy.forums.gravityhelp.com/ <p>Still having issues with this problem.</p> <p>Thought I'd share that I also have a separate wordpress installation on the same server having the same issue.</p> <p>But another WP installation on a different server is working fine. </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-255674 Thu, 16 May 2013 12:03:11 +0000 Keith Aldrich 255674@https://legacy.forums.gravityhelp.com/ <p>In my php5_error_log I'm getting the error: PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/fileinfo.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/fileinfo.so: cannot open shared object file: No such file or directory in Unknown on line 0</p> <p>I'm thinking this is related as it started appearing about the same time I began having issues with Gravity Forms.</p> <p>Edit:</p> <p>Host fixed the fileinfo.so issue on their end. This solved some other issues I seemed to be having like 500 errors.</p> <p>However, Gravity forms is still showing the "You need to register" notification on the plugins page. I can now access the "Upgrades" and "Add-Ons" pages, but the Add-ons page says "The Add-ons browser is currently unavailable". </p> https://legacy.forums.gravityhelp.com/topic/plugins-dont-recognize-my-developer-license#post-254624 Wed, 15 May 2013 21:52:37 +0000 Keith Aldrich 254624@https://legacy.forums.gravityhelp.com/ <p>I'm having this issue was as well, with a developer license.</p> <p>Running W3 Total Cache. Tried turning it off, didn't work.</p> <p>When I try to reenter my license and hit save settings, I get page not found.</p> <p>When I click on the add-ons menu, I get page not found. Same thing if I click the Updates menu.</p> <p>Tried reverting to an older version of Gravity Forms and it didn't help. </p>