Gravity Support Forums Topic: Problem exporting entries

Gravity Support Forums Topic: Problem exporting entries https://legacy.forums.gravityhelp.com/topic/problem-exporting-entries-1 Gravity Support Forums Topic: Problem exporting entries en-US Tue, 21 Apr 2026 13:50:51 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php Carl Hancock on "Problem exporting entries" https://legacy.forums.gravityhelp.com/topic/problem-exporting-entries-1#post-12145 Fri, 05 Nov 2010 10:54:00 +0000 Carl Hancock 12145@https://legacy.forums.gravityhelp.com/ That isn't an XML file or a CSV file. That is an HTML file. It looks like FireFox is downloading an HTML page and saving it as the CSV. What operating system, operating system version and which version of FireFox are you running? digiman1 on "Problem exporting entries" https://legacy.forums.gravityhelp.com/topic/problem-exporting-entries-1#post-12130 Thu, 04 Nov 2010 19:26:44 +0000 digiman1 12130@https://legacy.forums.gravityhelp.com/ Well... Maybe I *am* getting it wrong.... here's what I'm doing: 1) Left side dashboard, in the "Forms" section, I pick the "Import/Export" link. 2) On the resulting Export page (...gf_export) there are three links at the top; Export Entries | Export Forms | Import Forms ... I pick "Export Entries". 3) On the resulting "Export Form Entries" page (...gf_export&view=export_entry) I choose my form from the drop-down box. 4) Choosing my form in the drop-down results in a long list of my form fields; I pick "select all". 5) After "select all" checks all the form field boxes I scroll to the bottom. 6) I leave the date ranges blank 7) I pick the "Download Export File" button. 8) Firefox Downloads offers to save the download file, called "......2010-11-04.csv" 9) A file entitled ".....2010-11-04.csv" is downloaded. 10) If I look at the first few lines of that file in notepad, they read: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang="en-US"> <head> <title>Visage Creative &rsaquo; Log In</title> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <link rel="stylesheet" href="http://visagecreative.com/wp-content/plugins/fancybox-for-wordpress/css/fancybox.css" type="text/css" media="screen" /> <style type="text/css"> div#fancy_inner {border-color:#BBBBBB} div#fancy_close {right:-15px;top:-12px} ................. But, if I follow the same process in IE, the first few lines of the identically named file are: "Your Name:","Your Title:","Community Name:","Shipping Address:","City:","State:","ZIP:","Your email:","Your phone:","Your Fax:","Door Hangers","250 qty | $135 (plus tax)","500 qty | $220 (plus tax)","1000 qty | $340 (plus tax)","250 qty | $135 (plus tax)","500 qty | $220 (plus tax)","1000 qty | $340 ........ So - it appears to me that I *am* following the "entries" process, and not the "form" process, its just that in FF, for whatever reason, although it creates a file with a CSV *name*, the content is the same as the XML (form) export file. Thanks for the help on this (LOVE Gravity Forms!), Chris Carl Hancock on "Problem exporting entries" https://legacy.forums.gravityhelp.com/topic/problem-exporting-entries-1#post-12127 Thu, 04 Nov 2010 17:54:07 +0000 Carl Hancock 12127@https://legacy.forums.gravityhelp.com/ Sounds like you are in the wrong area. In the Import/Export menu you can choose to Export Entries, Export Forms or Import Forms. Export Forms and Import Forms works using an XML file. This is for exporting and importing forms themselves, not form entries. Export Entries is where you go to export entry data. This outputs a CSV file. It sounds like you are using the Export Form tool and not the Export Entries tool. digiman1 on "Problem exporting entries" https://legacy.forums.gravityhelp.com/topic/problem-exporting-entries-1#post-12124 Thu, 04 Nov 2010 17:41:10 +0000 digiman1 12124@https://legacy.forums.gravityhelp.com/ This is a little different exporting problem: I'm wanting to look at the data from the entries to my form. I go to Import/Export, select "Export Entries", pick my form from the drop down, select all to get all the fields, leave the date range blank, and go to the bottom to select "Download Export File." The file downloads fine, but - although it's entitled xxxxxxx.CSV, it's in fact an XML file. Opening/importing it in Excel shows me... an XML file contents, not a stack of fields and data. If I go to export XML - *that* works, i.e. I (also) get an XML.... but, I want the data, not the form. Now - this is in Firefox (which my client is using...) If I try it in IE8 - no problem. Exporting entries gets me a bona-fide CSV, exporting forms gets me XML. So.... any thoughts on what's happening differently in Firefox? Thanks, Chris