https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm Gravity Support Forums Topic: problem mapping Custom Field OPTIONS - appear in GF but only parent in CM en-US Sun, 19 Apr 2026 22:13:25 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-86295 Thu, 01 Nov 2012 14:40:42 +0000 Chris Hajer 86295@https://legacy.forums.gravityhelp.com/ <p>@impeka, I have an updated version of the Campaign Monitor add-on if you would like to install it and give it a try with your original field name with the single quote. Please email me at <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a> if you would like me to send you the new version. Please include a link to this topic so I know what we're talking about. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-85337 Tue, 30 Oct 2012 20:45:29 +0000 Chris Hajer 85337@https://legacy.forums.gravityhelp.com/ <p>Sounds like it's working for you now?</p> <p>I'll bring this topic to the attention of the developers to see if there is anything we can do. </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-84792 Mon, 29 Oct 2012 14:51:59 +0000 impeka 84792@https://legacy.forums.gravityhelp.com/ <p>Actually I think it was the single quote that was breaking it. My custom field was called "liste d'envoie" and it wouldn't sync but once I changed it to "subscription list" it worked. </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-84785 Mon, 29 Oct 2012 14:38:30 +0000 impeka 84785@https://legacy.forums.gravityhelp.com/ <p>I changed the lists to have no special characters and I was able to link them so I'm guessing GF doesn't use the same encoding as CM. Would it be possible to have this fixed? </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-83447 Wed, 24 Oct 2012 21:34:20 +0000 Chris Hajer 83447@https://legacy.forums.gravityhelp.com/ <p>I wonder if accented characters have anything to do with it? Can you try with simpler names, just as a test, to see if something is getting lost in translation with the accented characters? </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-83382 Wed, 24 Oct 2012 15:56:52 +0000 impeka 83382@https://legacy.forums.gravityhelp.com/ <p>Maybe I forgot to do something? I feel like I followed the steps correctly but it still won't sync and I tried adding the brackets around both the checkbox admin labels and the group admin label. I took screenshots of my values currently to show what I'm working with, maybe you can tell me what I'm doing wrong:</p> <p>My custom field in CM: <a href="http://i.imgur.com/VX6y3.png" rel="nofollow">http://i.imgur.com/VX6y3.png</a><br /> My checkbox list in GF: <a href="http://i.imgur.com/FyW11.png" rel="nofollow">http://i.imgur.com/FyW11.png</a><br /> Me trying to sync them: <a href="http://i.imgur.com/z4y0J.png" rel="nofollow">http://i.imgur.com/z4y0J.png</a></p> <p>Do you see anything blatantly wrong? </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-83377 Wed, 24 Oct 2012 15:43:41 +0000 Chris Hajer 83377@https://legacy.forums.gravityhelp.com/ <blockquote><p> does he mean the admin label for the group or each individual checkbox? </p></blockquote> <p>I believe that's what he means. Did you try it already?</p> <p>That bracket issue is not documented on our end:<br /> <a href="http://www.gravityhelp.com/documentation/page/Campaign_Monitor_Add-On" rel="nofollow">http://www.gravityhelp.com/documentation/page/Campaign_Monitor_Add-On</a></p> <p>I'm not sure where that information came from, but it seems useful to have if it is necessary to sync the fields. </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-83362 Wed, 24 Oct 2012 15:28:18 +0000 impeka 83362@https://legacy.forums.gravityhelp.com/ <p>I'm trying to do this but I can't seem to get it to work...</p> <p>I have the following fields to pick from GF:</p> <p>-Name of the group<br /> -Option 1<br /> -Option 2<br /> -Option 3</p> <p>I'm trying to sync it to "Name of the group" which is the name of my checkbox list on CM. If I sync the two and save the box remains blank.</p> <p>I wanted to try what mmtrav suggested but I have no idea where he means for me to add the square brackets, does he mean the admin label for the group or each individual checkbox? Any documentation on how this works? </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-38018 Sun, 16 Oct 2011 12:12:12 +0000 mmtrav 38018@https://legacy.forums.gravityhelp.com/ <p>Also, you need to use the [square brackets] in the field checkboxes in order for the values to be received by campaign monitor in the custom fields. I had this issue but managed to make it work. </p> https://legacy.forums.gravityhelp.com/topic/problem-mapping-custom-field-options-appear-in-gf-but-only-parent-in-cm#post-28297 Tue, 21 Jun 2011 22:32:44 +0000 Carl Hancock 28297@https://legacy.forums.gravityhelp.com/ <p>We have released an update to the Campaign Monitor Add-On that corrects the checkbox integration. Now you can map a Campaign Monitor Checkbox Field to your Gravity Forms Checkbox field. Just be sure to map it to the main Checkbox field on your form. Checkboxes will appear as the name of the group as well as the individual checkbox fields themselves. So be sure to pick the main group by it's Field Label.</p> <p>Details here:</p> <p><a href="http://www.gravityhelp.com/gravity-forms-campaign-monitor-add-on-v1-7-released/" rel="nofollow">http://www.gravityhelp.com/gravity-forms-campaign-monitor-add-on-v1-7-released/</a> </p>