https://legacy.forums.gravityhelp.com/topic/problem-processing-payment Gravity Support Forums Topic: Problem processing payment en-US Tue, 21 Apr 2026 20:13:29 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/problem-processing-payment#post-45154 Thu, 29 Dec 2011 19:37:39 +0000 Carl Hancock 45154@https://legacy.forums.gravityhelp.com/ <p>The issue is something on your site prevented the necessary database tables for the PayPal Add-On from being created. So it couldn't save the feed. See this screenshot:</p> <p><a href="http://dl.dropbox.com/u/185347/Slingshot/Pictures/Screen%20Shot%202011-12-29%20at%206.33.04%20PM.png" rel="nofollow">http://dl.dropbox.com/u/185347/Slingshot/Pictures/Screen%20Shot%202011-12-29%20at%206.33.04%20PM.png</a></p> <p>I uninstalled the PayPal Add-On and then re-installed and re-activated it and everything appears to be fine now. You should be able to create a PayPal Feed now. I created a test one and it worked fine. See this screenshot:</p> <p><a href="http://dl.dropbox.com/u/185347/Slingshot/Pictures/Screen%20Shot%202011-12-29%20at%206.35.45%20PM.png" rel="nofollow">http://dl.dropbox.com/u/185347/Slingshot/Pictures/Screen%20Shot%202011-12-29%20at%206.35.45%20PM.png</a></p> <p>I have deleted my test and you should be able to now setup the feed for your form. </p> https://legacy.forums.gravityhelp.com/topic/problem-processing-payment#post-45147 Thu, 29 Dec 2011 18:47:03 +0000 Carl Hancock 45147@https://legacy.forums.gravityhelp.com/ <p>@nwtech So the PayPal Feeds are not saving? It sounds like there is probably an error and because WordPress debug mode is disabled, you don't see it. </p> <p>I'd be happy to take a look at this for you but we'll need access to your site to do so. Send me the following information:</p> <p>- URL of the site<br /> - WordPress admin login for the site<br /> - FTP login for the site</p> <p>You can send this information to <a href="mailto:carl@rocketgenius.com">carl@rocketgenius.com</a> and reference this forum post in the email so I know what it is in regards to. </p> https://legacy.forums.gravityhelp.com/topic/problem-processing-payment#post-45126 Thu, 29 Dec 2011 10:25:50 +0000 NWTD 45126@https://legacy.forums.gravityhelp.com/ <p>I think I narrowed down my problem. When I first created the PayPal feed, it claimed to save correctly so i went from there directly to my form to make sure that was set properly. After reading your response, I went back to my PayPal feed to double check the settings and there was no feed. I tried creating a new one and it claimed to have saved it properly, yet no feeds show up. </p> https://legacy.forums.gravityhelp.com/topic/problem-processing-payment#post-45111 Wed, 28 Dec 2011 20:25:16 +0000 Carl Hancock 45111@https://legacy.forums.gravityhelp.com/ <p>Whenever a form is not sending the user to PayPal it is going to be due to one of two things...</p> <p>1) The Pricing Fields were not setup properly and because of how they were setup this results in their being either no quantity, a $0 total or both when the form is submitted. If there is no quantity or a total of $0 then there is nothing to purchase using PayPal and therefore it does not redirect the user to PayPal.</p> <p>2) The PayPal Feed settings were not setup properly. One issue I saw recently was due to how the user configured the PayPal Condition option on his PayPal Feed for that form. He didn't give a field a Field Label and when doing so he didn't give it an Admin Label and then he tried using this field in the PayPal Condition... without a field label or an admin label this wouldn't work. But the condition was enabled and because of this it was never met and the user wouldn't be redirected to PayPal.</p> <p>It's impossible to tell you what the exact issue is without seeing how you have configured your form and how you have configured your PayPal feed.</p> <p>Send us the URL of your site, a WordPress admin login and let us know which form and we can take a look. You can send this to us via either the Priority Support form if you have a Developer License or the Contact Us form if you do not.</p> <p>When contacting us, be sure to include a link to this forum post so we know what it is in reference to. </p> https://legacy.forums.gravityhelp.com/topic/problem-processing-payment#post-45106 Wed, 28 Dec 2011 19:14:11 +0000 NWTD 45106@https://legacy.forums.gravityhelp.com/ <p>I'm having an issue, similar to the one posted here:<br /> <a href="http://www.gravityhelp.com/forums/topic/wont-go-to-pay" rel="nofollow">http://www.gravityhelp.com/forums/topic/wont-go-to-pay</a></p> <p>I tried solving the problem with the solution provided, but I'm still not able to get it to work and send the user to PayPal to process their payment.</p> <p>TIA </p>