https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation Gravity Support Forums Topic: Problem with aruba hosting and gravityform activation en-US Sun, 19 Apr 2026 20:04:37 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation#post-157807 Fri, 01 Mar 2013 11:05:07 +0000 David Peralty 157807@https://legacy.forums.gravityhelp.com/ <p>The issue is that we can't control misconfigured servers. The document root should point to the real document root... Either your files have to match (having them in the /home directory as PHP expects) or you have to find a way to override the document root so that PHP scripts will work correctly - <a href="http://stackoverflow.com/questions/390276/how-to-programmatically-determine-the-document-root-in-php" rel="nofollow">http://stackoverflow.com/questions/390276/how-to-programmatically-determine-the-document-root-in-php</a></p> <p>This isn't a Gravity Forms issue and will potentially lead to many things not working correctly on your server if you don't get it properly resolved. </p> https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation#post-157803 Fri, 01 Mar 2013 10:59:36 +0000 stefanocec 157803@https://legacy.forums.gravityhelp.com/ <p>Yes. I have no directories called "home". The real structure is "/web/htdocs/www.mysite.it/wp-content/plugins/gravityform/" </p> https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation#post-157792 Fri, 01 Mar 2013 10:54:02 +0000 David Peralty 157792@https://legacy.forums.gravityhelp.com/ <p>Just to confirm, the Server listed Document Root is /web/htdocs/www.mysite.it/home/ but the files are actually in /web/htdocs/www.mysite.it/ ? </p> https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation#post-157786 Fri, 01 Mar 2013 10:50:23 +0000 stefanocec 157786@https://legacy.forums.gravityhelp.com/ <p>Good morning,<br /> I have a problem with Gravity Form and aruba hosting. When I activate gravity in plugin section, the server goes to 500 error. I don't see any error in error log.<br /> I know that aruba Document Root is "/web/htdocs/www.mysite.it/home/" and not "/web/htdocs/www.mysite.it/".<br /> They add a "/home" directory by default but this directory doesn't exists physically.<br /> Maybe gravityform includes its files based on the Document Root of the server, and it fails because the document root is wrong.<br /> I asked them to change the Document Root but they said it's impossible.<br /> Have you got a solution for this problem?<br /> I've already used gravity form many times but never on aruba hosting. This is the first time.</p> <p>Thanks. </p>