https://legacy.forums.gravityhelp.com/topic/purchased-multi-site-license-now-client-wants-to-access-documentation Gravity Support Forums Topic: Purchased Multi Site License, now client wants to access documentation en-US Thu, 16 Apr 2026 04:47:02 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/purchased-multi-site-license-now-client-wants-to-access-documentation#post-9698 Fri, 10 Sep 2010 15:27:57 +0000 Janet Barclay 9698@https://legacy.forums.gravityhelp.com/ <p>Thank you for your help. My request has been submitted. </p> https://legacy.forums.gravityhelp.com/topic/purchased-multi-site-license-now-client-wants-to-access-documentation#post-9611 Thu, 09 Sep 2010 10:42:57 +0000 Carl Hancock 9611@https://legacy.forums.gravityhelp.com/ <p>You have to contact us via our Contact Us form and request that the license key be transfered to their email address. You will need to supply us with the license key of the license in question, the email address used on PayPal to purchase the plugin and the email address you want the license transfered to.</p> <p>License keys are tied to the email address that purchased them. So because you purchased it with your PayPal account, it's tied to your email address. </p> https://legacy.forums.gravityhelp.com/topic/purchased-multi-site-license-now-client-wants-to-access-documentation#post-9608 Thu, 09 Sep 2010 10:32:17 +0000 Janet Barclay 9608@https://legacy.forums.gravityhelp.com/ <p>Now I have a problem - I just purchased a single license on behalf of my client, but it won't let me register him for the forum because my email address is already in the system. Now what? </p> https://legacy.forums.gravityhelp.com/topic/purchased-multi-site-license-now-client-wants-to-access-documentation#post-9602 Thu, 09 Sep 2010 08:38:41 +0000 Kevin Flahaut 9602@https://legacy.forums.gravityhelp.com/ <p>Yes, that's correct. You can just replace your license key on the client site with the new one, and re-use yours on another site. </p> https://legacy.forums.gravityhelp.com/topic/purchased-multi-site-license-now-client-wants-to-access-documentation#post-9599 Thu, 09 Sep 2010 07:25:14 +0000 Janet Barclay 9599@https://legacy.forums.gravityhelp.com/ <p>I understand that with the Multi Site License, the expectation is that I will handle any support issues on behalf of my client, and that if they want to access the documentation directly, they need to purchase their own license. </p> <p>If they do that, will I be able to re-use the license key that I used on his site on another site, since I did pay for 5? </p>