https://legacy.forums.gravityhelp.com/topic/q-support-services-for-personal-license Gravity Support Forums Topic: Q? Support Services for Personal License? en-US Wed, 22 Apr 2026 22:48:36 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/q-support-services-for-personal-license#post-39443 Mon, 31 Oct 2011 15:19:14 +0000 Carl Hancock 39443@https://legacy.forums.gravityhelp.com/ <p>As Chris said, access is tied to the email address associated with your license key. If you do not see a license key when you go to My Account this means the email address associated with your account doesn't have a license key associated with it.</p> <p>What you have to do to correct this is login, go to My Account and change your email to the email address that was used to purchase Gravity Forms.</p> <p>The email address associated with your account right now is NOT one that was used to purchase Gravity Forms.</p> <p>I also don't see any other support forum posts by you, nor do I see any Contact Us tickets in our ticket system with your name or email address. Would you have contacted us using another email address? </p> https://legacy.forums.gravityhelp.com/topic/q-support-services-for-personal-license#post-39417 Mon, 31 Oct 2011 13:04:11 +0000 Chris Hajer 39417@https://legacy.forums.gravityhelp.com/ <p>The access to the forums is tied to the email address you used for the purchase. I think if you register an account with the email that was used for the PayPal purchase that you will have access to the forums.</p> <p>With the personal license, you would not have access to Priority Support, but you have access to all the support forums and we're happy to provide support here. </p> https://legacy.forums.gravityhelp.com/topic/q-support-services-for-personal-license#post-39408 Mon, 31 Oct 2011 12:35:30 +0000 Charis 39408@https://legacy.forums.gravityhelp.com/ <p>Hi Gravity Forms, </p> <p>For multiple months, I've been trying to contact your support team for assistance. I have a Personal License... does this mean I don't receive support? </p> <p>I have sent messages via your website's contact form since I cannot access the Support Forums (other than "Pre-sale questions"), despite being logged-in with my username and password. </p> <p>Among my major concerns... for months, my account says that my license key is "unavailable at this time," which means I can't upgrade to new versions of Gravity Forms. </p> <p>Please help! </p> <p>- Katie </p>